Jimmy John's

3.2
344 reviews

About

Sandwich Restaurant

Location

Jimmy John's
335 W Ponce De Leon Ave, Decatur, GA
30030, United States

Hours

Reviews

3.2
344 reviews
5 stars
120
4 stars
56
3 stars
32
2 stars
32
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful staff, long wait times, and rude interactions.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing ingredients, and overall order inaccuracy.

Food Quality

While some customers enjoyed the sandwiches, there were complaints about stale bread, bad ingredients, and food safety concerns.

Staffing Issues

Several reviews noted that the location often had insufficient staff, leading to slow service and overwhelmed employees.

Management Concerns

Customers expressed dissatisfaction with management responsiveness and overall store management, indicating a need for improvement.
  • JO
    Juliana O
    Dec 12, 2025
    1.0
    I hate when a business posts their hours ( for instance ) say you close at 10 and a customer walks in at 9:15 after driving 25 minutes to have to drive to another location
  • SD
    Scott Davis
    Nov 2, 2025
    1.0
    No bread left at they close in 2 hours and 45 minutes Edit; no bread is self explanation. Btw; bitly websites are been used for malicious uses. Update: bread was available; but not the meat. I guess there brother company has it... "We Have the Meats" And the app is lagging and crashes. Sometimes I have to force restart my phone.
  • GR
    Gelle Rich
    Oct 25, 2025
    5.0
    Dominique was wonderful her joyful spirit made the experience. The energy was very calm and efficient. She definitely deserves praise for the great customer service and perfectly made sandwiches.
  • HG
    Henry Goldberg
    Sep 2, 2025
    5.0
    Great sub sandwiches!
  • CA
    C AUH
    Aug 20, 2025
    4.0
    The food was ok . Made me little sick later on in the day .