Chipotle Mexican Grill

Reviews

• LR

  Letonya Ross

  4 days ago
  2.0
  🌯 Food Critic Order & Review: Chipotle Date of Visit: 11/20/25, Scheduled Pick-up Time: 3:00 PM Order Details Item Requested Ingredients Soft Chicken Taco (Single) Chicken, Guacamole, Tomatillo-Green Chili Salsa, Romaine Lettuce Side 1 Black Beans Side 2 Brown Rice Side 3 Medium Corn Review and Issues (Second Visit) My second experience with this location mirrored the disappointing results of the first, despite ordering the same items. Food Preparation and Portioning Issues: Missing Ingredients: My single soft taco contained barely three small pieces of Romaine lettuce, indicating a consistent failure to include standard ingredients. Insufficient Side Portions: All three side cups (Black Beans, Brown Rice, and Medium Corn) were barely filled. The portioning in the side containers was noticeably sparse. Missing Utensils: No fork was included in the takeout bag. Store Cleanliness and Maintenance Issues: Dining Area: The floor needed sweeping, and multiple tables required immediate wiping and sanitation. Entrance: Both entrance doors were dirty and needed to be wiped down. Conclusion This was my second visit to this location, with the intent of giving the restaurant a fair chance to improve. The repeated failures in both portioning accuracy and basic restaurant hygiene are concerning. I am providing this feedback as a "heads up" before publishing a formal review. The lack of attention to detail and cleanliness requires immediate attention. I understand it can't be perfect all the time. However, after a rush tables should be wiped down, any counter top also. Drinks should be refilled regularly no one should have to stand or and wait for self service drinks. When low refill. I saw management wiping outside tables. Scott may not always come when scheduled but others are watching.
• MH

  Miriam Hancock

  Nov 9, 2025
  5.0
  Great service from our server!
• KT

  keyandra turner

  Oct 28, 2025
  2.0
  I observed multiple violations during my visit and will be filing a formal complaint with Dekalb county Health Department. Upon arrival, I noticed two food handlers struggling to manage the to-go orders efficiently. Instead of greeting customers appropriately, one of them looked at the line and remarked, “It’s a lot of y’all,” rather than using a professional greeting such as, “I’ll be with you all in a moment.” Additionally, I witnessed one of the food handlers putting on gloves to prepare a to-go order without first washing their hands. One of the managers was eating McDonald’s and using their phone on top of the food prep table. When I inquired about a designated area for employee meals, the manager stated that there was none. The counters were cluttered with towels, old orders, food items, and general disarray. This was particularly concerning given that the General Manager had reportedly left the store just minutes prior, according to the manager on duty.
• DW

  D. West and Friends Music Company West

  Oct 24, 2025
  5.0
  Guy at the drive thru was amazing! Great service
• MM

  MM Murray

  Sep 30, 2025
  1.0
  The food bar was completely filthy. I was looking for the score but didn’t see it. It couldn’t have been no more than a 50. The food wasn’t stocked in containers; they were out of everything. Workers had absolutely no pride in cleanliness of the store. The food bar was totally unacceptable and unfit for animals and human beings. Thankfully I cook more at home now, but I felt like eating out today. I’ll now head to the farmers market to pick up ingredients to make my own salad. I usually don’t leave a review, but this place was deplorable and that’s an understatement. It looked as though someone had puked all over the food bar and all containers were practically empty. Sorry, but it was a NO for me!!!

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