Chipotle Downtown Decatur is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted unsanitary conditions, including dirty counters and food preparation areas.
Customer Service
Numerous customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.
Food Quality
Several reviews mentioned issues with food preparation, including cold food, missing ingredients, and poor portion sizes.
Management Issues
Customers expressed concerns about poor management and staffing, with reports of understaffing and lack of organization.
BR
Barbara Rose
Jan 3, 2026
5.0
I got a steak bowl it was delicious 🩷
FG
frederick goynes
Dec 21, 2025
1.0
I have been to this location twice the closing hours say 10 pm but the staff start shutting down around 9 pm at that time they are out of 80 % of toppings I actually saw employees pulling food off the line and dumping drinks at 9:19 pm 12/20 . The excuse I was given was that they were low on supplies . The food that was left was cold rice was dry and being served out of a bowl on the counter . I was very disappointed in CAVA food was not handled properly o safe
BD
Brent Davis
Dec 16, 2025
5.0
This chipotle was extremely clean and the staff is courteous. I ordered in my food was very good.
KA
Kiara Addison
Dec 2, 2025
1.0
I’m not sure what’s going on with the management at this Chipotle location, but something needs to be addressed immediately. Out of the four times I’ve visited, three of those times I’ve had to wait for food to be cooked. I understand that ingredients can run low, especially during busy times, but it doesn’t make sense that during peak dinner hours there is always something unavailable.
Last week, I had to wait 10 minutes for beans. This week, it was chicken. I always try to be polite to the employees because I know they may be having a tough day, and I never want to be rude. But being told that chicken is available—they just don’t know how long it will take to be cut—is not an acceptable answer.
At this point, going to this Chipotle feels like a waste of time every single visit.
LR
Letonya Ross
Nov 20, 2025
2.0
🌯 Food Critic Order & Review: Chipotle
Date of Visit: 11/20/25, Scheduled Pick-up Time: 3:00 PM
Order Details
Item Requested Ingredients
Soft Chicken Taco (Single) Chicken, Guacamole, Tomatillo-Green Chili Salsa, Romaine Lettuce
Side 1 Black Beans
Side 2 Brown Rice
Side 3 Medium Corn
Review and Issues (Second Visit)
My second experience with this location mirrored the disappointing results of the first, despite ordering the same items.
Food Preparation and Portioning Issues:
Missing Ingredients:
My single soft taco contained barely three small pieces of Romaine lettuce, indicating a consistent failure to include standard ingredients.
Insufficient Side Portions: All three side cups (Black Beans, Brown Rice, and Medium Corn) were barely filled. The portioning in the side containers was noticeably sparse.
Missing Utensils: No fork was included in the takeout bag.
Store Cleanliness and Maintenance Issues:
Dining Area: The floor needed sweeping, and multiple tables required immediate wiping and sanitation.
Entrance: Both entrance doors were dirty and needed to be wiped down.
Conclusion
This was my second visit to this location, with the intent of giving the restaurant a fair chance to improve. The repeated failures in both portioning accuracy and basic restaurant hygiene are concerning. I am providing this feedback as a "heads up" before publishing a formal review. The lack of attention to detail and cleanliness requires immediate attention. I understand it can't be perfect all the time. However, after a rush tables should be wiped down, any counter top also. Drinks should be refilled regularly no one should have to stand or and wait for self service drinks. When low refill. I saw management wiping outside tables. Scott may not always come when scheduled but others are watching.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill offer at the Downtown Decatur location?
Chipotle Downtown Decatur serves customizable Mexican fast-casual menu items such as burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Downtown Decatur?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Downtown Decatur offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery options.
Can I order Chipotle food online or via an app?
Yes, you can order online through their website or the Chipotle app available on the Apple App Store.
How can I contact Chipotle Mexican Grill Downtown Decatur if I have questions?
You can reach them by phone at +1 404-481-2778 or email at ga.2125.Decatur@chipotle.com.
What is the address of Chipotle Mexican Grill in Downtown Decatur?
It is located at 198 W Ponce De Leon Ave, Dekalb, Decatur, GA 30030, inside the SunTrust Bank building.
Are there any nearby health facilities close to Chipotle Downtown Decatur?
Yes, Emory Clinic and several Kaiser Permanente doctors and medical centers are nearby, which is convenient for grabbing a meal before or after appointments.
What other dining options are near Chipotle Mexican Grill in Downtown Decatur?
Nearby restaurants include Ted's Montana Grill, Casa Balam, Effin Egg, Thumbs Up Diner, and FolkArt, offering a variety of cuisines if you want to explore different flavors.
Are there retail stores close to Chipotle Mexican Grill Downtown Decatur for shopping needs?
Yes, there are retailers nearby such as The Cook's Warehouse for kitchen goods, Savi Provisions for groceries and liquor, Decatur Bikes for bike maintenance, and Coastal Green Wellness for supplements.
Does the Chipotle Downtown Decatur location support catering and gift card services?
Yes, they offer catering services and the option to purchase gift cards.