Chipotle Mexican Grill

3.3
1974 reviews
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About

Mexican Restaurant
Chipotle Downtown Decatur is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
198 W Ponce De Leon Ave, Decatur, GA
30030, United States

Hours

Reviews

3.3
1,974 reviews
5 stars
756
4 stars
327
3 stars
217
2 stars
141
1 star
533

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty counters and food preparation areas.

Customer Service

Numerous customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Several reviews mentioned issues with food preparation, including cold food, missing ingredients, and poor portion sizes.

Management Issues

Customers expressed concerns about poor management and staffing, with reports of understaffing and lack of organization.
  • BR
    Barbara Rose
    Jan 3, 2026
    5.0
    I got a steak bowl it was delicious 🩷
  • FG
    frederick goynes
    Dec 21, 2025
    1.0
    I have been to this location twice the closing hours say 10 pm but the staff start shutting down around 9 pm at that time they are out of 80 % of toppings I actually saw employees pulling food off the line and dumping drinks at 9:19 pm 12/20 . The excuse I was given was that they were low on supplies . The food that was left was cold rice was dry and being served out of a bowl on the counter . I was very disappointed in CAVA food was not handled properly o safe
  • BD
    Brent Davis
    Dec 16, 2025
    5.0
    This chipotle was extremely clean and the staff is courteous. I ordered in my food was very good.
  • KA
    Kiara Addison
    Dec 2, 2025
    1.0
    I’m not sure what’s going on with the management at this Chipotle location, but something needs to be addressed immediately. Out of the four times I’ve visited, three of those times I’ve had to wait for food to be cooked. I understand that ingredients can run low, especially during busy times, but it doesn’t make sense that during peak dinner hours there is always something unavailable. Last week, I had to wait 10 minutes for beans. This week, it was chicken. I always try to be polite to the employees because I know they may be having a tough day, and I never want to be rude. But being told that chicken is available—they just don’t know how long it will take to be cut—is not an acceptable answer. At this point, going to this Chipotle feels like a waste of time every single visit.
  • LR
    Letonya Ross
    Nov 20, 2025
    2.0
    🌯 Food Critic Order & Review: Chipotle Date of Visit: 11/20/25, Scheduled Pick-up Time: 3:00 PM Order Details Item Requested Ingredients Soft Chicken Taco (Single) Chicken, Guacamole, Tomatillo-Green Chili Salsa, Romaine Lettuce Side 1 Black Beans Side 2 Brown Rice Side 3 Medium Corn Review and Issues (Second Visit) My second experience with this location mirrored the disappointing results of the first, despite ordering the same items. Food Preparation and Portioning Issues: Missing Ingredients: My single soft taco contained barely three small pieces of Romaine lettuce, indicating a consistent failure to include standard ingredients. Insufficient Side Portions: All three side cups (Black Beans, Brown Rice, and Medium Corn) were barely filled. The portioning in the side containers was noticeably sparse. Missing Utensils: No fork was included in the takeout bag. Store Cleanliness and Maintenance Issues: Dining Area: The floor needed sweeping, and multiple tables required immediate wiping and sanitation. Entrance: Both entrance doors were dirty and needed to be wiped down. Conclusion This was my second visit to this location, with the intent of giving the restaurant a fair chance to improve. The repeated failures in both portioning accuracy and basic restaurant hygiene are concerning. I am providing this feedback as a "heads up" before publishing a formal review. The lack of attention to detail and cleanliness requires immediate attention. I understand it can't be perfect all the time. However, after a rush tables should be wiped down, any counter top also. Drinks should be refilled regularly no one should have to stand or and wait for self service drinks. When low refill. I saw management wiping outside tables. Scott may not always come when scheduled but others are watching.

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill offer at the Downtown Decatur location?

Chipotle Downtown Decatur serves customizable Mexican fast-casual menu items such as burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Downtown Decatur?

The restaurant is open daily from 10:45 AM to 11:00 PM.