Brand Certified
Chipotle Mexican Grill
3.3(1984 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
198 W Ponce De Leon Ave, Decatur, GA
30030, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(404) 481-2778
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ga/decatur/198-w-ponce-de-leon-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2125
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Downtown Decatur is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
1,984 reviews
5 stars
760
4 stars
326
3 stars
217
2 stars
142
1 star
539
What are people saying?
AI-generated from recent customer reviews
Hygiene Issues
Multiple customers reported serious hygiene concerns, including unclean dining areas and improper food handling practices.
Ingredient Availability
Frequent complaints about missing ingredients and items being out of stock during peak hours.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of professionalism.
Food Quality
Inconsistent food quality, with reports of undercooked items and insufficient portions.
Management Problems
Several reviews indicated issues with management, including poor staff training and lack of oversight.
- RRRossi RoséFeb 15, 20265.0Shout out to Mr. Nice guy! I failed to get your name, but the chips made my bowl and my heart happy!!! THANK YOU!! ~Rosalind [pick up order].
- SNStephanie N.Feb 9, 20261.0Guaranteed to always have a main ingredient or sides out every single time you go and during prime time hours. I do not remember the last time I went and they WEREN'T out of ingredients like lettuce, dressing, chips, steak, etc.
- LYLaKia YoungFeb 7, 20262.0Watching an employee handle the register and then serve food with the same gloves and no handwashing was unacceptable. The dining area was also unclean. Serious hygiene issues here—won’t be returning.
- GMG MartinJan 29, 20265.0The line is always too too long & if u want to eat inside the building, it feels cramped. It's too small inside. But the food is very tasty.
- AAAshleyJan 25, 20261.0I usually choose Chipotle over other fast food because of their “quality ingredients,” but this order was disappointing. I ordered through Uber Eats and the bowl was mostly beans with barely any other toppings. One bowl was missing ingredients, and the beans tasted straight out of a can. They also forgot the chips, side of salsa, and side of queso which really makes the meal. It seems like there’s always something missing when I order. Not the quality experience I expect from Chipotle.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill offer at the Downtown Decatur location?
Chipotle Downtown Decatur serves customizable Mexican fast-casual menu items such as burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Downtown Decatur?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Downtown Decatur offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery options.
Can I order Chipotle food online or via an app?
Yes, you can order online through their website or the Chipotle app available on the Apple App Store.
How can I contact Chipotle Mexican Grill Downtown Decatur if I have questions?
You can reach them by phone at +1 404-481-2778 or email at ga.2125.Decatur@chipotle.com.
What is the address of Chipotle Mexican Grill in Downtown Decatur?
It is located at 198 W Ponce De Leon Ave, Dekalb, Decatur, GA 30030, inside the SunTrust Bank building.
Are there any nearby health facilities close to Chipotle Downtown Decatur?
Yes, Emory Clinic and several Kaiser Permanente doctors and medical centers are nearby, which is convenient for grabbing a meal before or after appointments.
What other dining options are near Chipotle Mexican Grill in Downtown Decatur?
Nearby restaurants include Ted's Montana Grill, Casa Balam, Effin Egg, Thumbs Up Diner, and FolkArt, offering a variety of cuisines if you want to explore different flavors.
Are there retail stores close to Chipotle Mexican Grill Downtown Decatur for shopping needs?
Yes, there are retailers nearby such as The Cook's Warehouse for kitchen goods, Savi Provisions for groceries and liquor, Decatur Bikes for bike maintenance, and Coastal Green Wellness for supplements.
Does the Chipotle Downtown Decatur location support catering and gift card services?
Yes, they offer catering services and the option to purchase gift cards.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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