Chipotle Mexican Grill

Reviews

• AG

  A Glover

  6 days ago
  1.0
  I was not satisfied with my previous visit because the Carne Asada was so well done that it couldn't be chewed. Support offered me a BOGO for my experience (even though I just wanted a refund). I decided to give it another try since the reward is expiring in a couple of days. This time, I went in so that I could view the Carne Asada before purchasing. This was the worst experience at a Chipotle for me. First, they were supposed to open at 10:45 am. I arrived at exactly at 10:45 a.m. They did not open the doors until 11:06 a.m. By this time, a lengthy line had developed outside. Even though they let us in, they did not start taking orders until 11:15 a.m. The ingredient bar was not fully stocked. They were still bringing out meats, rice, and other ingredients. They did not have the fajita veggies (quoted another 15 minutes) and the Carne Asada was again, very over done. I opted to get steak instead. The quality of my food was not at the level at which I'm used to but that could've been affected by the overall experience. But my stomach is very uneasy. I will NEVER return to this location.
• AA

  Apollo612

  6 days ago
  1.0
  They open at 10:45 and we are all outside waiting and as of 11:02 they have not opened.
• DM

  Dee Miles

  Nov 13, 2025
  1.0
  Never again. I placed a mobile order for work around 130pm to pick up at 520pm. I get there at 515pm and at 520pm, I got a notice from the app that my order was picked up!! Around 525pm I inquired about my order, being nothing was placed on the shelf and showed the girl at the counter the app. She basically yelled at me and another customer for asking. "Well why didn't you say you were waiting, how was I supposed to know?!" He and I looked at each other surprised. I said nothing. Another customer even complained that they have bad attitudes at this location and always get orders wrong. At 530, I still don't have my order and I asked again and showed the app to her and another guy working there and now they can't find my order that I already paid for. She had the nerve to ask me AFTER seeing my order did I pay for it. I asked her can you read and see that I paid for it online?! Some other little guy came out claiming to be the manager (no one was wearing name tags) and I told him what happened and suddenly my order appeared. Another employee found it sitting on the counter by the windows at drive thru. I simply asked how long was it sitting there and they answered "I don't know!" I asked well since no one knows and I don't want food poisoning, can you remake my order? The gurl and the little manager said bluntly "NO" I told him that I see where the staff gets the attitude from. He said, no the girl is young. I said no excuse, you're all ignorant and have no clue how to deal with your mistakes and need training in customer service. It's obvious that the employees dont want to be there. I walked out and I will NEVER return to this hood location. I got to work downtown Atlanta a little late and my entire order was wrong!!! I simply ordered the burrito vlowels with chicken one with brown rice and one with white rice. I ended up with one steak with white rice, I don't eat beef. And one chicken with some sauce on it and white rice. I took the order as a loss. This location is horrible. My second time here and my last. Other neighborhoods you get treated better as they strive on customer service.
• VG

  Vernon Gibbons

  Nov 12, 2025
  5.0
  Light skin cook in the back and dark skin dude on the line with the nose ring both 🔥🔥🔥🤤🤤🤤
• BS

  Bry Slayed

  Oct 29, 2025
  1.0
  They pissed me off! I asked twice for a tortilla. The guy had an attitude like I asked too many times. All for him to forget! Had to come back in the cold rain. They charged me .54 cents. Be so frr atp you could’ve gave it to me. I should’ve went to a different location.

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