As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unprofessional behavior.
Food Quality
Many customers complained about food being cold, improperly prepared, or missing items from their orders.
Cleanliness
Several reviews pointed out unsanitary conditions, including lack of hairnets and visible dirt in the kitchen.
Order Accuracy
A significant number of customers experienced issues with incorrect orders and missing items.
CD
Chris Georgia Ga Dantzler
2 days ago
3.0
Just a ok local popular eastside Decatur checkers place that’s bout it
AY
Abiyah baht Yisrael
Feb 9, 2026
1.0
Was never there!!
AR
Alena Rosa
Jan 24, 2026
5.0
The customer service is always good and they're always working as fast as they can and provide the freshest food I never have a problem at checkers
PY
Paris Young
Jan 22, 2026
3.0
They were arguing.
CB
Christina Buggs
Dec 24, 2025
1.0
don’t waste your time or gas. people here are rude and act like they can’t do anything to help you when they’re in the wrong. i tried to pick up an order and i was already by myself with 1 arm that i could use and they wanted me to come to the other window - told them i couldn’t because i couldn’t reach across the seat. still did it anyway and i guess they were mad because i didn’t want to go to the other side so they didn’t do either of the orders correctly (asked for a chicken sandwich with no mayo - they gave me a hard, overfried chicken patty with no lettuce and pretty much thrown together; ordered a chili cheese dog with no ketchup - still had ketchup and was thrown together in the box). the lady threw my drink and the dread head working and he proceeded to jump out the drive thru window into my passenger side window and pretty much throw the food at me. and after all that slammed the sliding window in my face. tried to get a refund through the app - impossible. came back the next morning for a refund - manager says she can’t give me my money back and won’t even listen to the initial complaint of the workers being rude.
i’ve lived in the area all my life and just recently moved away some months ago. i’ve never had issues like this with this location until now. at this point, if someone was to burn it down, whoopty doo. everybody there should be fired anyway.