Wendy's

Reviews

• MT

  Mike T

  Feb 24, 2026
  2.0
  Went through the drive-through, order was missing a whole sandwich. AI ordering process was difficult and this isn't the first time we've missed items here. Won't be back - food is too expensive to be missing things.
• JM

  Julie N. Munday

  Feb 16, 2026
  5.0
  The drive thru guy was so nice when he had to fix my order..quickly and great customer service. The food was amazing too!
• TJ

  Tyson Jones

  Jan 21, 2026
  3.0
  Food was decent. Fries were room temperature, dealing with AI is annoying when ordering. AI got things wrong and completed order before I was done. Human had to help me at the end. Also they forgot my frosty had to ask them if AI was making that for me.
• BS

  Brooke Smith

  Dec 13, 2025
  5.0
  Very responsible respectable on time and did a very good job Beverly higher than Megan
• EE

  El

  Dec 2, 2025
  3.0
  (Edited from 1-star to 3. I spoke with Ms. April and she did apologize for the situation. She is usually very nice, so I was surprised by the comment during my previous visit. I do understand that people are dishonest and that can be frustrating. I’m just really not one of those people). The issue with my order not showing “no ice” happened again. I realize that the AI system is making the error. That was confirmed by management. I deleted my previous 5-STAR review to replace it with this one. Here’s my experience today at 2pm: I ordered my food using the AI bot in the drive thru. I VERY CLEARLY said “no ice” in my drink and it showed up on the monitor. I also asked for it to be large. The young man working the 1st window, who was the only one who was genuine, took over the order and said it back to me. When I got to the window, it was not large, so he corrected it with the help of a manager. He must’ve accidentally omitted the “no ice” part. That’s ok. Humans error. Easy fix, right??? Well, when I got to the window to pick up my food, the lady working the drink machine attempted to hand me a cup with ice. I politely said it was supposed to be no ice. She turns around and tells (who I believe is one of the managers) who was working the drive thru orders, “She said this was supposed to be no ice.” With an attitude as if she was disgusted, the manager said, “Well she should have said it. How are we supposed to know if she doesn’t say it?” She repeated it because the lady didn’t hear her the first time. Why would I say that it wasn’t supposed to have ice if I didn’t order it that way? How could I assume that they know what I want? I wouldn’t! They clearly didn’t know that the order had been rung up again at the window due to the error. I’m really not sure why they have the bot if a human has to complete the transaction. Seems counterproductive… The manager brought my food to the window. I stated “I did say it. I said it when I ordered and it showed on the screen.” While walking away as I was finishing the sentence, she said “oh…ok” Before I could blink, the young lady quickly handed me my drink, said “Have a nice day,” and literally slammed the window in my face to the point where it didn’t close all the way. She had already turned her back to the window before I could look in my bag good. I blew the horn so that I could ask for some ketchup (that I also mentioned when I placed my initial order). The lady working the drinks, came to the window looking like “what do you want?” I just asked for what I needed as I grabbed my forehead in disbelief by the fact that she literally slammed that window in my face! Now, she did give me a generic, “have a nice day.” Both behaviors were unacceptable and it needs to be addressed. I used to like this location. That was just so disrespectful!

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