Dunkin'

Reviews

• GG

  greenpennytrader

  1 day ago
  2.0
  The idea behind putting in a mobile order is to have the food ready by the time you get to the location. I put in my order 10 minutes in advance to ensure this is the case. It defeats the whole purpose of doing a mobile order if they are going to leave out items, and not have your drink (a simple coffee) ready at all. Then when you bring it to their attention, their priority appears to be moving rhe drive-thru along before taking care of the mistake. Defeats the whole purpose...happens here often enough for me to avoid this location. The crew seems nice enough....but this is an annoying repeated thing.
• MM

  mallory

  Nov 16, 2025
  1.0
  We went through the drive through, took 5 minutes for a greet. We got behind a car at the window, took their 2 drinks 10 minutes after we got there. The woman said their drinks were wrong. We got to the window, the girl took my $16 (the total was like $15.50) i said no change. She took literally 3 minutes to put the cash in the drawer. no joke. she dropped the straws, handed us our drink. it was wrong. then we wait 3 minutes and she tells us theres no croissants, so we get biscuits. We waited, no joke, 10 more minutes then just drove off. there was 2 cars behind us and no one inside. it was 4:10 on a Sunday afternoon. one girl was blonde and had brown eyes, the other was brunette with bright blue eyes. from what i hear, they suck.
• AM

  Abigayle Myers

  Nov 11, 2025
  1.0
  Wanted to get a coffee on my way to work but was NEVER acknowledged. Went to the restroom, came back, another guy got helped immediately. Stood at the counter for a few minutes longer still never helped so I ran out of time and ended up leaving instead.
• WW

  WHD

  Nov 8, 2025
  1.0
  Obviously not the smartest of hires. My wife was told no more minis. Fine, just give me a dozen you pick doughnuts. Wait let me get someone for you. We don’t have minis. I know. Give me a dozen you pick doughnuts. At checkout window. We don’t have minis. 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️
• CH

  Carly Hinson

  Nov 6, 2025
  1.0
  I’m really disappointed with my recent experience at this Dunkin’ Donuts. I placed a mobile order ahead of time expecting it to be ready when I arrived, but instead I had to wait over 30 minutes for my drink and food. What’s the point of ordering ahead if it takes longer than just walking in? The staff didn’t seem organized or concerned about the delay, and there was no communication or apology for the long wait. Several people who ordered in-store after me got their orders first, which made the situation even more frustrating. They had also made my drink wrong, that i waited so long for. Dunkin’ needs to do a much better job managing mobile orders and customer service. This experience was unacceptable, and I’ll be thinking twice before coming back to this location.

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