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Dairy Queen Grill & Chill

3.9
(154 reviews)

Business Details

8619 Dallas Acworth Hwy, Dallas, GA
30132-2177, United States
(678) 540-2498
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
8619 Dallas Acworth Hwy, Dallas, GA
30132-2177, United States

Hours

Reviews

3.9
154 reviews
5 stars
86
4 stars
21
3 stars
15
2 stars
7
1 star
25

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, inattentive staff, and incorrect orders, leading to frustration with service quality.

Cleanliness

While some reviews praised the cleanliness of the restaurant, others noted dirty tables and unsanitary conditions in the bathrooms.

Food Quality

Feedback on food quality was mixed; while many enjoyed the burgers and ice cream, others complained about cold or improperly prepared items.

Staff Behavior

Several reviews highlighted unprofessional behavior from staff, including inappropriate language and rudeness, impacting the overall dining experience.

Positive Experiences

Despite the negatives, many customers expressed satisfaction with friendly service, good food, and a clean environment during their visits.
  • SR
    Stetson Remole
    2 days ago
    1.0
    Wow, just wow. This place might be the most disturbing establishment of the dairy queen brand i have ever seen. Where do i even start? i have been here a couple of times and hoping each time gets better but im always let down. The food is always poorly done and looks like it should be served in a prison system not to active customers. The blizzards are somehow always melted and have random chunks of other types of blizzard in them. Every time i brought this to the manager he is so rude and condescending that his employees even apologise on his behalf. I hope the georgia health department looks into this so called "establishment" and dairy queen looks into this manager and how he is running is operation. I can't belive this place is still in business.
  • JA
    Juliette Aguilo
    2 days ago
    1.0
    I honestly cannot believe the experience my family and I had here. We were visiting from out of town and decided to try something new instead of our usual spots, so we chose Dairy Queen. Big mistake. First of all, we waited 34 minutes for ice cream. Ice cream. The entire time, the staff was laughing, talking, and clearly goofing off instead of actually doing their jobs. No sense of urgency whatsoever. Meanwhile, customers were just standing around wondering what was going on. When we finally got our order, the ice cream looked NOTHING like the pictures advertised. It was sloppy, half-melted, and thrown together like no one cared. Presentation matters, especially when you’re charging premium prices. The place was unorganized and messy, garbage was all over the floor and on tables. It seemed like nobody cared in the SLIGHTEST, about the presentation or the sense of urgency. And to top it all off, there was a HAIR in my ice cream. Absolutely unacceptable. That is beyond unsanitary and completely ruined the experience for my family. If this is the standard of service here, I genuinely don’t understand how this location is still operating. We came in excited to try something new and left frustrated, disappointed, and frankly grossed out. Do better.
  • KO
    Kemu O
    2 days ago
    2.0
    I ordered A Reesie’s cup blizzard and it took me almost 40 minutes to get my blizzard. The customer service was very poor and With chicken tenders were awful
  • CM
    Curtis Mckee
    Feb 7, 2026
    3.0
    Waited 10 min to order at the counter. I understand it was a little busy but the seem to be alot of employees. There are other customers other then the drive thru. Also the under the table was filthy and a cigarette butt on the floor.
  • GD
    Gretchen Deitrich
    Jan 17, 2026
    1.0
    I'm sorry but charging $24 for four small blizzards is absolutely ridiculous the size of these small blizzards this company should be ashamed of themselves you're talking one tiny scoop of ice cream in a cup

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Dallas, GA?

Dairy Queen Grill & Chill is open from 10:30 AM to 9:30 PM Monday through Saturday, and from 11:00 AM to 9:30 PM on Sunday.

Where is Dairy Queen Grill & Chill located?

It is located at 8619 Dallas Acworth Hwy, Dallas, GA, 30132-2177, USA.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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