Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.9
154 reviews
5 stars
86
4 stars
21
3 stars
15
2 stars
7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, inattentive staff, and incorrect orders, leading to frustration with service quality.
Cleanliness
While some reviews praised the cleanliness of the restaurant, others noted dirty tables and unsanitary conditions in the bathrooms.
Food Quality
Feedback on food quality was mixed; while many enjoyed the burgers and ice cream, others complained about cold or improperly prepared items.
Staff Behavior
Several reviews highlighted unprofessional behavior from staff, including inappropriate language and rudeness, impacting the overall dining experience.
Positive Experiences
Despite the negatives, many customers expressed satisfaction with friendly service, good food, and a clean environment during their visits.
SR
Stetson Remole
2 days ago
1.0
Wow, just wow. This place might be the most disturbing establishment of the dairy queen brand i have ever seen.
Where do i even start?
i have been here a couple of times and hoping each time gets better but im always let down.
The food is always poorly done and looks like it should be served in a prison system not to active customers. The blizzards are somehow always melted and have random chunks of other types of blizzard in them.
Every time i brought this to the manager he is so rude and condescending that his employees even apologise on his behalf.
I hope the georgia health department looks into this so called "establishment" and dairy queen looks into this manager and how he is running is operation. I can't belive this place is still in business.
JA
Juliette Aguilo
2 days ago
1.0
I honestly cannot believe the experience my family and I had here. We were visiting from out of town and decided to try something new instead of our usual spots, so we chose Dairy Queen. Big mistake.
First of all, we waited 34 minutes for ice cream. Ice cream. The entire time, the staff was laughing, talking, and clearly goofing off instead of actually doing their jobs. No sense of urgency whatsoever. Meanwhile, customers were just standing around wondering what was going on.
When we finally got our order, the ice cream looked NOTHING like the pictures advertised. It was sloppy, half-melted, and thrown together like no one cared. Presentation matters, especially when you’re charging premium prices.
The place was unorganized and messy, garbage was all over the floor and on tables. It seemed like nobody cared in the SLIGHTEST, about the presentation or the sense of urgency.
And to top it all off, there was a HAIR in my ice cream. Absolutely unacceptable. That is beyond unsanitary and completely ruined the experience for my family.
If this is the standard of service here, I genuinely don’t understand how this location is still operating. We came in excited to try something new and left frustrated, disappointed, and frankly grossed out.
Do better.
KO
Kemu O
2 days ago
2.0
I ordered A Reesie’s cup blizzard and it took me almost 40 minutes to get my blizzard. The customer service was very poor and With chicken tenders were awful
CM
Curtis Mckee
Feb 7, 2026
3.0
Waited 10 min to order at the counter. I understand it was a little busy but the seem to be alot of employees. There are other customers other then the drive thru. Also the under the table was filthy and a cigarette butt on the floor.
GD
Gretchen Deitrich
Jan 17, 2026
1.0
I'm sorry but charging $24 for four small blizzards is absolutely ridiculous the size of these small blizzards this company should be ashamed of themselves you're talking one tiny scoop of ice cream in a cup
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Dallas, GA?
Dairy Queen Grill & Chill is open from 10:30 AM to 9:30 PM Monday through Saturday, and from 11:00 AM to 9:30 PM on Sunday.
Where is Dairy Queen Grill & Chill located?
It is located at 8619 Dallas Acworth Hwy, Dallas, GA, 30132-2177, USA.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes & malts, and ice cream cakes.
Does Dairy Queen Grill & Chill provide accessibility features?
Yes, they offer wheelchair accessibility, booster seats, high chairs, outdoor seating, restrooms, and family-friendly environments.
Can I order Dairy Queen Grill & Chill menu items online for pickup?
Yes, you can order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/46170/
Is there WiFi available at Dairy Queen Grill & Chill?
Yes, the location provides free WiFi for customers.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, they offer a drive-thru service for convenient ordering.
What family-friendly amenities are available at Dairy Queen Grill & Chill?
They have booster seats, high chairs, restrooms, and are welcoming to children and families.
Are there other food options near Dairy Queen Grill & Chill?
Yes, nearby eateries include Waffle House for breakfast, Popeyes Louisiana Kitchen for chicken meals, Wendy's for burgers, The Bistro Grill for American cuisine, Arby's for sandwiches, Moe's Southwest Grill for Tex-Mex, and Starbucks for coffee.
What nearby stores could be convenient to visit before or after going to Dairy Queen Grill & Chill?
Nearby stores include Dollar Tree for discount shopping, Pet Supermarket for pet needs, and CrossRoads Gallery for home decor and jewelry.
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Certified March 01, 2026Yext Knowledge Graph
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