Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.8
427 reviews
5 stars
197
4 stars
98
3 stars
43
2 stars
22
1 star
67
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with cold, stale, or poorly prepared food, including missing items and incorrect orders.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, confusion at the drive-thru, and lack of responsiveness from management.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and unsanitary conditions, indicating inconsistency in maintenance.
Pricing Concerns
Several customers expressed dissatisfaction with the value for money, citing high prices for small portions and unexpected charges.
Positive Experiences
Despite the negative feedback, some customers praised friendly service and enjoyed specific menu items, indicating that experiences can vary.
- ESElizabeth SoluriDec 19, 20255.0The manager took my drive thru order, he was very helpful & patient. The food was hot & fresh & everyone was polite
- DPDawn PattersonDec 7, 20251.0Ok, Arbys what has happened to your food and service. This has happened twice to us and I find it completely unacceptable. We came to the Crossroads location around 11:00pm (open until midnight) we ordered online so it would be ready when we got there. My husband got there and he asked of we could have extra au jus and they said they were out (again). My husband asked if there was any in the bag and they couldn't even tell him if there was or wasnt. We had ordered 2 French Dips with extra meat to get home to NO au jus. Not one drop! This is now the second time you have been out. Not to mention the curly fries and the potato cakes were old and cold. There is no excuse you could give for this to keep happening. At this point I feel that you owe us 2 double meat French Dips for your inadequacy. It will be a while before we come back because its clear that the people that work there just dont care!!
- AHAngie HughesNov 23, 20255.0Best service we've had at a fast food restaurant in a very long time. The Manager, Randy, has it going on and seems to love what he does! Fast, friendly service.
- DDDaniel DimaggioNov 14, 20251.0Coke zero is clear fluid, regular coke labeled as a coke zero for a diabetic customer, no sauces in the bag, cold food, missing a curly fry, no receipt, management hung up on me twice. This will be the last time I spend money there. Pissed off!!!!
- NHNancy HopeNov 11, 20251.0Unfortunately had to leave as they had Trump on the tv screaming his face off…..never go to any Arby’s again