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Arby's

3.8
(429 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8765 Dallas Acworth Hwy, Dallas, GA
30132, United States

Hours

Reviews

3.8
429 reviews
5 stars
198
4 stars
99
3 stars
43
2 stars
22
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of excellent and poor service experiences, with some praising friendly staff while others noted rude behavior and lack of attention.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, while a few customers enjoyed their meals.

Order Accuracy

Numerous customers experienced problems with incorrect orders, missing items, and confusion at the drive-thru, leading to dissatisfaction.

Cleanliness

While some customers noted a clean environment, others reported dirty tables and unsanitary conditions.

Management Issues

Several reviews pointed to poor management practices, including lack of responsiveness to complaints and inadequate staff training.
  • LF
    Laurel Friend
    5 days ago
    1.0
    Came for dinner, asked for a plain bun on my boyfriends beef cheddar and it was wrong, I ordered the turkey bacon sandwich and I got a burger, then I tried to suck it up and just eat the burger but the meat is freaking pink and raw. So I guess my dinner is just cheese sticks.
  • ES
    Elizabeth Soluri
    Dec 19, 2025
    5.0
    The manager took my drive thru order, he was very helpful & patient. The food was hot & fresh & everyone was polite
  • DP
    Dawn Patterson
    Dec 7, 2025
    1.0
    Ok, Arbys what has happened to your food and service. This has happened twice to us and I find it completely unacceptable. We came to the Crossroads location around 11:00pm (open until midnight) we ordered online so it would be ready when we got there. My husband got there and he asked of we could have extra au jus and they said they were out (again). My husband asked if there was any in the bag and they couldn't even tell him if there was or wasnt. We had ordered 2 French Dips with extra meat to get home to NO au jus. Not one drop! This is now the second time you have been out. Not to mention the curly fries and the potato cakes were old and cold. There is no excuse you could give for this to keep happening. At this point I feel that you owe us 2 double meat French Dips for your inadequacy. It will be a while before we come back because its clear that the people that work there just dont care!!
  • AH
    Angie Hughes
    Nov 23, 2025
    5.0
    Best service we've had at a fast food restaurant in a very long time. The Manager, Randy, has it going on and seems to love what he does! Fast, friendly service.
  • DD
    Daniel Dimaggio
    Nov 14, 2025
    1.0
    Coke zero is clear fluid, regular coke labeled as a coke zero for a diabetic customer, no sauces in the bag, cold food, missing a curly fry, no receipt, management hung up on me twice. This will be the last time I spend money there. Pissed off!!!!

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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