McDonald's

Reviews

• WA

  Wendy Alaniz

  Nov 15, 2025
  1.0
  Extremely Disappointing Experience We placed our order at 4:20 PM and didn’t receive our food until 5:00 PM. During that time, we watched our bag sit behind the counter for at least 20 minutes before anyone handed it to us. By the time we finally got it, the frappe was completely melted and the fries were cold and stale. Another customer who ordered at 4:15 PM still hadn’t received her food even after we did. Meanwhile, a group that came in after us received both of their orders before ours, which was extremely frustrating. Trying to speak with staff was difficult because they were avoiding customers and staying behind the counter without acknowledging anyone in the lobby. On top of that, the woman bagging the food was sneezing and did not wash her hands afterward before continuing to handle orders. That is a major health concern. The manager did tell the team to speed things up, but it was clear that speed, customer service, and proper food-handling training are all major issues here. Whether it’s lack of training or lack of support, something needs to change. Even getting our drink cups required us to ask again because they weren’t included. We consider ourselves very patient and understanding—waiting isn’t a problem when the food is fresh and the service is respectful. But this was unacceptable from start to finish. This is the second time we’ve had an experience like this at this location, and we gave them another chance thinking maybe breakfast time was just extra busy. Unfortunately, this visit was even worse. We will not be returning to this location. It’s shocking that it’s able to stay in business with the way it’s being run.
• CC

  Candice Cantrell

  Nov 13, 2025
  5.0
  The service was good. The team members that I conversed with during my visit were nice and friendly. The play place area was kept clean. I saw staff cleaning up tables after customers left. My daughter and I shared a happy meal, and I used a reward on the app to get a large iced coffee, which they made so delicious. 😋 Afterwards, we had the deal for 2 cookies. The overall atmosphere was quiet and enjoyable. Prices were average. We had a good visit!
• AL

  Andy Love

  Nov 9, 2025
  1.0
  This is the worst McDonald's service I've ever experienced.
• SW

  Susan Waltz

  Oct 26, 2025
  3.0
  This store does not run smoothly. Two customers who did not speak English as their first language had been waiting for coffee for quite some time. What appeared to be a manager was not patient and bordering on rude when telling them it's cold outside and they had to brew a lot of coffee. There were a lot of vehicles in the drive thru and a few more customers waiting on food in the lobby. It took me five minutes to get a drink in the lobby - the only item I ordered. Store and bathrooms were clean.
• SK

  Sam Kim

  Sep 29, 2025
  1.0
  Whoever thr guy with glasses is wearing a blue shirt at 10:21 am on September 29th is by far the worst person i've ever interacted with at a food industry. He didnt close the lid to the coffee my mom got and she nearly spilled it all over her. When told, he gave her the dirtiest look and didnt say anything. Before this even happened we ordered a few breakfast sandwiches and I asked for picante sauce, he just stared at me and I had to repeat myself. He then brought me 1 buffalo sauce. I said no the breakfast salsa. Can I please have a few. He brought me one. Maybe writing this out doesn't sound as bad. But it was genuinely a really bad experience and I'm never going back tk this mcdonalds again. If any of you interact with him, I know you'll know what I meant.

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