Multiple customers reported problems with incorrect orders, long wait times, and poor customer service experiences.
Food Quality
There were mixed reviews on food quality, with some praising freshness and taste, while others complained about cold food and food safety concerns.
Cleanliness
Many reviews highlighted the cleanliness of the restaurant, noting it as a positive aspect of their experience.
Staff Friendliness
Several customers appreciated the friendly and helpful nature of the staff, although some reported negative interactions.
Value Concerns
Customers expressed dissatisfaction with portion sizes and pricing, feeling that value has declined.
KH
Kenny Hembree
4 days ago
5.0
👍
HM
Hudson Melander
Dec 22, 2025
1.0
Got my order wrong every time I come here
JK
Jimmy Knight
Dec 13, 2025
5.0
Stopped in for late night treat , regular cone
Was great!
TP
Ty Presto
Dec 1, 2025
1.0
I used to love coming here until they charged me and did not give me my food. I ordered via app, got confirmation on the app and an email, and was even charged on my credit card. I told them I’m here to pick up my mobile order and they said they didnt have anything for me. I showed them the confirmation and made sure I was the correct pickup location. Both were verified but they did not give me my food that I paid for. So you lost me as a customer.
KB
Kris Beauregard
Nov 25, 2025
1.0
The ice cream is fine, if you don’t mind it served with a side of attitude.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats can I find at Dairy Queen Grill & Chill in Dacula?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill at 1858 Auburn Road, Dacula?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill in Dacula family-friendly and accessible?
Yes, it offers booster seats, high chairs, is wheelchair accessible, has restrooms, outdoor seating, and free WiFi, making it family-friendly and accessible.
Can I order food ahead of time or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can use their mobile app for exclusive deals and place orders online for pickup.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, they provide a drive-thru service for convenient ordering and pickup.
How can I contact Dairy Queen Grill & Chill in Dacula?
You can reach them by phone at +1 470-326-3311 or visit their website at https://www.dairyqueen.com/en-us/locations/ga/dacula/1858-auburn-road/45855/.
What nearby places can I visit along with Dairy Queen Grill & Chill at 1858 Auburn Road?
Nearby you can visit Paradigm Workhub, a place for events and botanical gardens, or enjoy a workout at Vibrant Life Fitness USA gym.
Are there other dining options near Dairy Queen Grill & Chill in Dacula?
Yes, nearby dining options include Holy Smokes Catering BBQ and Country Cooking for southern cuisine and City Lines Bar & Grill for American-style food and drinks.
Which beauty and wellness services are available near Dairy Queen Grill & Chill?
Nearby you can find Paris Hair Design for hair and skin care, NY Nails for beauty and spa services, and Eye Luv Your Lashes LLC for beauty treatments.
What is the significance of The Veranda Shopping Center near Dairy Queen Grill & Chill?
The Veranda Shopping Center offers grocery and delicatessen shopping, making it convenient for customers to shop before or after visiting Dairy Queen.