Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Customers frequently reported issues with food quality, including dry, overcooked chicken and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.
Inconsistent Experience
The overall experience varied greatly, with some customers praising the food and service while others reported frequent mistakes and dissatisfaction.
Positive Staff Interactions
Despite the negative feedback, several customers mentioned friendly and helpful staff members who enhanced their dining experience.
IL
Ilyas Lisenby
Feb 2, 2026
4.0
Awesome customer service
LF
Lutonia Floyd
Jan 17, 2026
5.0
Every time I come here even in the afternoons, the food is always fresh and the manager is extremely nice and also all the staff at the Dacula store number 000961. This is my favorite restaurant to eat on a daily basis.
CR
Chuck Reaves
Jan 16, 2026
4.0
The automated drive through ordering is annoying, but the food is good.
MB
Mike Bales
Dec 10, 2025
2.0
The drive-thru is now 100% automated response so the employees don’t have to speak to you at all…and they don’t. Ridiculous.
ES
Eddy Saldana
Sep 29, 2025
1.0
I tried ordering breakfast through the drive thru and their new AI order taker is incompetent. It rang up everything but what I was ordering. I drove to McDonalds where they have sense.