Wendy's

3.5
721 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2670 Freedom Parkway, Cumming, GA
30041, United States

Hours

Reviews

3.5
721 reviews
5 stars
251
4 stars
168
3 stars
105
2 stars
56
1 star
141

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many experiencing cold, undercooked, or poorly prepared items.

Service Issues

Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and unclean bathrooms.

Staff Friendliness

While some customers praised friendly staff, many others reported unhelpful or rude interactions.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect modifications.
  • BB
    Bric
    Nov 8, 2025
    1.0
    Not only did they get me and sons order wrong. When I pulled up they were all smoking cigarettes. Then I call to speak with a manager he pretends that are call is breaking up.20 dollars down drain.
  • TF
    Todd Fightmaster
    Sep 26, 2025
    1.0
    The food was old and just not appealing the crew were nice but one of the female managers were hitting there vape in the back I just think it’s a very unpleasant and very unprofessional and gross environment to be in there should be some sort of investigation on that place i swear it does more stuff behind the doors
  • TW
    Troy W
    Sep 8, 2025
    1.0
    I am a big Wendy's fan, normally. However, on 9/8/25 at 2150, I ordered 2 LG Chilli's, had to ask for the Chilli sauce, no crackers in my bag. Wife ordered a chicken Ceasar salad, no dressing, cold fries...I mean, I live 5 min away..my fingers have frostbite now from picking them up...there was nobody in line...not busy at all...NO EXCUSE!!! Lazy people who don't care about others...served by the manager to top it all off, he should know better... I have tried this particular location, numerous times...I'm done...they always get my order wrong or forget to give me essential items like uh oh yeah....salad dressing..this is bs for $30 dollars!!!
  • NH
    Noah Hill
    Sep 2, 2025
    3.0
    I came here to eat the food was great and hot and fresh. But the workers in the back kept saying curse words and made me and my friend repeat ourselves with children and people with mental disabilities in lobby. There was flys everywhere in the store. All tables wasn't wiped bathrooms weren't clean fountain drinks wasn't fresh it was just nasty here it's not friendly/kid safe
  • JH
    Judy Hamilton
    Jul 22, 2025
    5.0
    clean restaurant, food was very good

Frequently Asked Questions About Wendy's

Is Freedom Parkway Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.