At Papa Johns Pizza in Cumming, GA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Cumming pizza for any occasion. Call us for pizza delivery in Cumming or stop by 1595 Peachtree Parkway for carryout to order the best pizza in Cumming, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.
Wait Times
Many customers reported excessively long wait times for both pickup and delivery, often exceeding the estimated times.
Food Quality
Several reviews mentioned issues with food quality, including burnt pizzas, incorrect orders, and subpar ingredients.
Management Issues
Feedback indicated significant management problems, including understaffing and lack of organization, contributing to the overall negative experience.
TP
Tony P.
Jan 31, 2026
1.0
Poor customer service and an horrible experience. I would avoid this location at all cost unless you want a bad experience and an awful pizza.
DF
David Fischer
Jan 20, 2026
1.0
This used to be a great location but unfortunately it has become a poorly run and poorly managed franchise. The last two times we have been there our pizza was not ready when they said it would be and we had to wait one hour to get a burnt and poorly made pizza. The staff was unhelpful and did not care about the quality or service they provide. Never going there again. Much better options close by.
NL
Nick Loftin
Jan 12, 2026
5.0
It’s a a Papa John’s. What can you expect….. OTHER THAN FANTASTIC PIZZA ALL THE TIME. Jaqueline is a great manager.
JR
Josheal Reichmann
Jan 4, 2026
1.0
Papa Johns™ of Peachtree Parkway has spiraled into an indisputable pool of turmoil.
I once recalled this location to be ample in their service and Q.O.F. However, this has changed since the departure of the two front clerks.
While I'm unsure of their current whereabouts or the rationale as to why they are suddenly gone. It appears to explain my dismay for Papa Johns™ of Peachtree Parkway.
Nonetheless, this new management doesn't entirely have a grasp of "running dis place".
On 12-19-2025, I was met with a very inadequate wait time (upwards of 42 minutes), and henceforth I will cease spending my specie at this location.
I don't hold any malice for any workers as I typically condole with them because I was once in the position of producing and exchanging goods/currency for fast food sanctuaries.
Ultimately, Papa Johns™ of Peachtree Parkway was once great, yet is now rightfully so demented to no avail for the time being.
II
Ines
Dec 29, 2025
1.0
Two hour wait. Even tho I placed order an hour before so 3 hour total.