Panera Bread

Reviews

• LS

  London Sky

  Nov 16, 2025
  3.0
  So disappointed in this Panera! Not sure how an owner would allow such a great opportunity to fall apart. Woman's toilets are disgusting. I know public toilets that are cleaner. Floors dirty. If this was my restaurant, I would be in there making sure it was polished! Customer service had gone down terribly too! The whole place needs training on how to make be a great restaurant from staff to cleanliness! I won't eat here again!
• EK

  Emma Kate

  Nov 13, 2025
  2.0
  I love going to Panera to get a free drink with my membership. every time I go through the drive thru I regret it; for a service promising convenience it often takes upwards of 20 minutes to get through even with only two cars ahead. on top of that, the soda is always pretty terrible, either flat, zero syrup, or with a strange earthy aftertaste. I've started going elsewhere and am considering cancelling my sip club because of how disappointed I always am.
• LL

  Lily

  Nov 11, 2025
  1.0
  Worst customer service ever. We got to go sandwiches a cold sandwich and only asked for the bread toasted and they toasted the whole chicken salad sandwich even the lettuce. How do u toast lettuce? Not to mention it took forever because they were too busy yapping and making our order wrong.
• EG

  Emily Gaza

  Nov 6, 2025
  1.0
  I liked the retro feel to this Panera! Very cozy. That’s about it for positives. Firstly, they were out of bread and offered no alternatives. We had a group of 6 and every single order was incorrect, despite the cashier ringing it up correctly. Food took more than 30 minutes to receive. Would highly suggest looking elsewhere.
• EL

  Elle lamb

  Nov 3, 2025
  2.0
  I went in for a late lunch on Sunday afternoon. I love Panera, but I can clearly see why this particular location gets such negative reviews. There is no doubt, a staffing issue. Perhaps it's the # of employees or just lack of training and/or lack of experienced management. Ticket times were running 30-45 minutes to get an order. Certainly not 'fast' for 'fast casual'. In a shopping center with several full service restaurants, you'd be better off going to Giorgio's, Hacienda, Texas Roadhouse or Friends for better and significantly faster service. Additionally the dining room was a disaster (understatement). Nothing had been wiped down or restocked (no silverware, cup lids, tea, etc) There was no one up front, so ordering via the kiosk (fine by me!) was the only option, but that also means to get my beverage cups, I needed to reach behind the counter to help myself to the cups. I really want this restaurant to succeed! But, management has their work cut out for them.

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