McDonald's

2.9
182 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
5260 Matt Highway, Cumming, GA
30028, United States

Hours

Reviews

2.9
182 reviews
5 stars
67
4 stars
14
3 stars
7
2 stars
15
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with many customers experiencing rude interactions and unprofessional behavior from staff.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Many reviews mentioned cold or poorly prepared food, with complaints about items being undercooked or not fresh.

Cleanliness

While some customers noted cleanliness in the dining area, others reported dirty tables and unsanitary conditions in the bathrooms.

Staff Attitude

Mixed feedback on staff attitude; some employees were praised for their kindness, while others were criticized for being rude and unhelpful.
  • SS
    Sheryl Standifer
    Nov 14, 2025
    1.0
    I ordered on the app. I get there and put in my curbside number. I immediately get a notification saying my order was canceled. Then another notification that I didn’t put in a number and to pick it up inside. Directly following that one is a notification that curbside is now closed. It’s not even 5pm, lol. My littles love their happy meals or I would just not bother.
  • SP
    Suzanne Portwood
    Nov 7, 2025
    1.0
    My Big Mac was hot but terribly disgusting. So much sauce on my big Mac was almost like I was trying to drink a hamburger. 2 bites=trash where it belongs. French fries were cold and stale. I'm so mad because I was hungry and I just threw away $13. 1st trip here and last time.
  • AA
    aevans0402
    Nov 1, 2025
    2.0
    Woman who seemed to be a manager was literally yelling profanity at the other employees so loudly, I could hear her in the lobby. Will definitely not be going back to this location.
  • JL
    James Lauth
    Oct 30, 2025
    1.0
    Although I know their management or McDonalds corporate doesn’t even read these reviews, at least this might serve as a warning to potential customers: this place is an absolute dump, do NOT waste your time coming here. Rude, unprofessional, incompetent, lazy….this describes both many of the employees behavior AND behavior of some of the managers I have encountered. Every time I go in there to eat, there are issues; employees on their phones or joking around with each other while refusing to acknowledge customers, manager yelling at employees where the whole restaurant can hear, putting DINE IN orders with table numbers on the to go pickup shelf instead of carrying them out like they are supposed to, every table dirty, serving cold fries, asking for my order at the drive thru window and then never responding after I give them my order, only to get to the window for the cashier to say they didn’t put my order in, waiting 15 minutes for one Filet O Fish, I could go on and on. I am sure there are a few good employees out of all of them, but the one truly good employee I have encountered is a special needs man who is usually sweeping and mopping the dining room. Unlike the others, he actually cares about his job and his customers. Oh, and I almost forgot, my mother, who is older, went through the drive thru and had a brain fart and forgot to order at the speaker and instead pulled up to the first window. The cashier rudely told her she had to drive back around and order at the speaker even though there was no line of cars behind her 🤦🏼‍♂️
  • KM
    Kimmy McLeod
    Oct 29, 2025
    5.0
    Came through kind of close to close tonight, I hate doing that but my daughter was hungry.. and every parent knows! Anyways, I came through the drive thru and Jeff took my order, I just wanted to say how amazing and sweet this man is. He was a little busy, and he was so kind and so amazing. I just wanted to thank Jeff for being so sweet when I was there so close to closing. Take care of my guy, Jeff.. he’s wonderful!

Frequently Asked Questions About McDonald's

What are the regular dining hours of McDonald's in Cumming, GA?

McDonald's in Cumming, GA is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it closes at 1:00 AM.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, the McDonald's drive-through is open daily from 5:00 AM to midnight, except on Friday and Saturday when it stays open until 1:00 AM.