Arby's

3.9
763 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
403 Tri County Plaza, Cumming, GA
30040, United States

Hours

Reviews

3.9
763 reviews
5 stars
390
4 stars
155
3 stars
82
2 stars
42
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed feedback on service; some staff were friendly and attentive, while others were reported as rude and unhelpful.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received cold or improperly prepared items.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

Concerns about cleanliness in the dining area and food preparation, with reports of dirty tables and unsanitary conditions.

Wait Times

Long wait times reported, especially during peak hours, causing dissatisfaction among customers.
  • TL
    Tina Lindsey
    3 days ago
    5.0
    Everything was hot and fresh they were friendly too!
  • CZ
    Cris Zuniga
    Dec 22, 2025
    1.0
    Thanks for the food poisoning first time at this Arby's and definitely my last
  • CB
    Chris Barcus
    Oct 19, 2025
    5.0
    Friendly staff and food was great. Hard to find an Arby's around anymore so nice to see this one is still going strong!
  • DM
    Daniel Messick
    Oct 12, 2025
    4.0
    I appreciate that this location has freedom to decorate for different holidays to make it a unique experience. Corporate may be taking away triple pepper, chocolate turnover, caramel cookie etc but at least this location is getting to keep some individual decor to help make the experience special. The gentleman Steven was kind when he took our order and he even brought the food to us when he saw we had just sat down. While we were eating: others finished and Steven promptly took upon himself to clean cafe. (Started by spraying & wiping tables, had separate duster for chairs ,then switched to broom to sweep floors) and when people walked in he rushed back to counter to serve them.
  • DM
    D M
    Oct 4, 2025
    1.0
    This place has gone down hill. Three years ago i gave thi@ place 4 stars,now id give it zero if i could.Ordered the original chicken sandwich, the chicken was hard and barely room temperature. Manager Adrian said he didn't have a chance to do the temperature and hold time checks, Potato cakes half were hot other half were cold. They packaged one hot to one cold. We had 1 med order and a large order,both had one hot potato cake. They were even fried to different colors of darkness. Adrian said they needed to change the grease. I called to return my food Adrian told me to bring the food and reciept in tomorrow, because he ( the manager on duty) could not do a refund. Im TIRED OF COLD AND OLD FOOD.