Five Guys

Reviews

• MW

  Marcellus Watson

  1 day ago
  1.0
  First off the trash can by the front door was at overflow capacity the floor was dirty tables were even worse than the floor. I only ordered 2 cheeseburgers and they screwed up both of them. I will not be going back to this new location I will remain a loyal customer to the five guys on 138 in conyers. Worst experience ever.
• MP

  Mike Pope

  Apr 3, 2026
  3.0
  Have been there twice, have 2 issues. This store does not have combo pricing (little fry and drink) like the other stores around us. Also was really disappointed in the amount of fries. We got a regular fry on both occasions and only got what would have been a little fry at the other stores around us. The amount of fries is one of their trademark things.
• DB

  Doug Brunner

  Mar 23, 2026
  4.0
  I used to think of 5 Guys as ‘expensive but worth it.” Now it’s ‘just expensive’. The staff and the burger quality were great. I agree with another reviewer, the portion sizes are smaller. When someone orders lettuce and onions on their burger you can assume they like them and want to see and taste some…a few slivers for show Is not enough. And I remember 5 Guys was famous for overfilling the fries. No extra fries today. Also noticed no napkins out where customers can get them to clean up ketchup or drink spills. Good thing I got 3 napkins in my bag. Clearly this location will be profitable, because they are tight!
• K4

  khee 4

  Mar 21, 2026
  1.0
  Can't comment on food as I was never served. I'm a police officer here in the city and walked up to the register, as there was no one else in line, and stood there. Many employees made eye contact with me but no one ever spoke to me. I was in uniform and as other patrons arrived behind me in line still no one would take my order. Eventually I assumed my order was not going to be taken and left. Too bad was looking forward to a new restaurant in our town.
• RE

  Rachel Ellis

  Mar 18, 2026
  1.0
  We purchased dinner to go Saturday when we got home the fries were small instead of regular. I called spoke with Stephanie and she said hold on to receipt and it will be taken care of when I return. She wasn’t as concerned but nice nasty. Today I went to get lunch with receipt. Didn’t ask for anything extra only what I paid for. The owner was at the counter. He didn’t speak but asked “how can I help you”. I explained everything and asked him to just take it off my bill. He said “I’m going to give this back to you (receipt) and when you want regular fries I will give you one for free. My response was you are not giving me anything for free because I paid. He never said I’m sorry for your inconvenience or how can we make this right. His focus was “you ate fries Saturday so it is for free. I took a deep breath and asked if we could start over. I asked him his name his response “you don’t need to know my name”. I smiled and said you must be the owner and he said yes. I asked “when you screw up and order especially when it’s take out do you do anything for inconvenience. His response was I’m giving you fries for free. The fact that he didn’t care, showed no compassion or customer service spoke in volume it was as he was looking down on me. I took him I see what I’m dealing with and it is a racist. The look on his face and response said it all. I told him I was going to do a review and his response was “I will delete it”. I will drive to Conyers before I ever go back again. Customer BAD SERVICE FROM THE OWNER 😳😡

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