Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Food smelled very weird I ordered fries and a burger my fries seem like they were warm and stale it has a funny smell to it and my burger also seem like it’s been sitting there something was definitely off also gloves are not being warn when dealing with drinks or food smh will be my last time coming here terrible.
LJ
Latasha Jones
Feb 20, 2026
1.0
I ordered a biggie bag (Double stack, fries, 4 nuggets and a drink). Everything was cold and old except the nuggets. This is the double stacked burger I was given. One patty burnt and old and the other wasn’t fully cooked. The fries were soggy and dark brown. I wouldn’t recommend ordering from this location.
CS
Christopher Schaal
Feb 9, 2026
1.0
About a month ago I ordered through the mobile app close to when this store is listed to close. I've known this location to close early on an occasion so I knew it was a gamble but I also know you can cancel your order in the app if something goes wrong. Got to the drive-thru before their closing time. Waited with the occasional "hello, are you still open?" for close to 5 minutes. Assumed they were closed and left but before doing so I cancelled my order in the app. Wasn't a big deal until later when I found out they still charged my card anyway. Not only that but by the receipt said my order was finalized well after they closed. Not sure if that meant they closed my order out or if they were trying to say I picked up my order.
I contacted the number for customer service via email to ask for a refund. Received a copy/paste response with a coupon to help make up for the mistake. The coupon was for more than what my refund would be but I had two issues with this. One, the coupon had an expiration date of a month. Two, you have to use the entirety of the amount on the coupon or you lose the remainder. I don't like that my "refund" has stipulations. I contacted them again letting them know I wanted a refund and not a coupon. Got another email from them letting me know they contacted the store in question and I'd hear back from the manager of that store shortly. Never heard back. This line of communication went back and forth for over a month where I'd contact the customer service person and they'd tell me that someone from the store would be in contact. I never heard from the store, I never got my refund and I never used the coupon. I had to go through my bank in order to have this resolved.
I really hate this because this location was my favorite Wendy's in my town to go to. I was always met with good service and wonderful food but recently I've noticed a change in service and definitely a change in the food. I wasn't even mad that they were closed but charging someone for food they didn't receive and then giving a coupon that has rules behind its use seems wrong to me. I would much rather they give an option of the coupon or a refund and not force the decision on the customer or at the very least give a gift card option, one that doesn't expire and one that the entirety of the card doesn't have to be used in one order. I hope things get better at this location but as of right now I'll be avoiding this specific location like the plague.
BA
B.K. On The Air
Jan 22, 2026
2.0
I cannot figure out why this Wendy’s is so SLOW. It’s only an average location at best, but the service is so incredibly slow.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 7:00 AM to midnight.
Is this Wendy's location currently open?
Yes, this Wendy's at 11120 Hwy 142 is open and committed to serving quality food every day.
Does this Wendy's offer breakfast options?
Yes, breakfast is served here including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order delivery from this Wendy's?
Delivery is available through the Wendy's app or order.wendys.com by entering your delivery address.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
How can I provide feedback about my experience at this Wendy's?
You can contact the Customer Care team via Live Chat or phone at 888-624-8140, or fill out Wendy’s Customer Satisfaction Survey online.
Is there a drive-thru service available at this Wendy's?
Yes, this location has a drive-thru that operates daily from 7:00 AM to midnight.
What nearby places can I visit before or after dining at Wendy's?
Nearby you can find Quality Inn Covington and Travelodge by Wyndham Covington if you need accommodation, and ALDI USA for grocery shopping.
Are there other dining options close to Wendy's?
Yes, nearby dining options include Taco Bell for Mexican food, Waffle House for breakfast and brunch, and Shane’s Rib Shack for barbecue.
How can the nearby Wells Fargo ATM help customers visiting Wendy's?
Customers can conveniently withdraw or deposit cash at the nearby Wells Fargo ATM during their visit to Wendy's.
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