Wendy's

Reviews

• MQ

  Maria Quintero-Martinez

  1 day ago
  1.0
  HORRIBLE attitude girl with the braids and freckles on her face ugly attitude and bald headed man both lightskin worked at the drive thru on Sunday January 11TH at 6:00pm and gave me an opened spilling sauce
• LW

  Le'Shay Willis

  Jan 1, 2026
  1.0
  RUDE & DISRESPECTFUL STAFF FROM MANAGEMENT ON DOWN. COLD GREASY FOOD. ASKED FOR FRESH FRIES & THEY RE-DROPPED THE COOKED FRIES INSTEAD OF COOKING FRESH FRIES. WHEN I ASKED FOR FRESH FRIES NOT RE-DROPPED I WAS TOLD THAT'S WHAT THEY DO INSTEAD OF COOKING A SMALL FRESH ORDER EVEN THOUGH THEY FRIES WILL BE SUPER GREASY. I WAS TOLD BY THAT BY A MANAGER NAME "KHALID" THIS LOCATION NEEDS TO HAVE AN INSPECTION ASAP & NEW EMPLOYEES THAT TAKES THEIR JOB SERIOUSLY
• AT

  Anisha Taylor

  Jan 1, 2026
  1.0
  Was in the Covington area to visit family and came to grab a quick bite after leaving Walmart. I pulled through the drive-thru where I was greeted with constant attitude from the female taking my super short order. I then pull around to the window where I could hear the staff discussing what goes in the bag and heard them say the sweet chili sauce. A male worker then opened the window, took my card, gave it back and proceeded to tell me, “here’s your drink, we don’t have any ice today. Also, here’s your food. Be good….” So, not only did I receive a hot Coke, I opened my biggie bag to find lukewarm fries, a dry hamburger, and freshly cooked nuggets but WITHOUT any sweet chili sauce… Please close the store if you don’t have the bare essentials such as ice… Will never visit this location again.
• MB

  Morris Blackwell

  Dec 24, 2025
  1.0
  Order #10022. If you can read, it clearly says 2 sweet teas and 1 Dr Pepper. Somehow I received 2 Dr Peppers and 1 sweet tea, and instead of an apology, I got attitude from the shift manager. Before even ordering, I stood at the counter waiting while the woman behind the register—who later claimed she was the manager—did nothing but complain, make excuses, and dismiss another customer’s concerns. When asked if a manager was available, she responded with, “Ummmm, I am the manager and I can’t close down this cash drawer if customers keep coming up here.” Completely unprofessional. When it was finally my turn, the service didn’t improve. No greeting, no acknowledgment, no customer service whatsoever. Our order was wrong from the drinks to one of the sandwiches, and the manager’s behavior remained rude and disrespectful. This is hands down the worst customer service experience I’ve ever had. Wendy’s needs to seriously get it together—either retrain or remove this manager. The lack of professionalism, poor food handling (watch how they handle your food), and overall disrespect toward customers is concerning. Honestly, this location needs new employees, proper customer service training, and a full inspection. This experience was disgusting, and I want my money back. If there is no response, I will escalate this beyond the regional level to corporate. Avoid this Wendy’s unless you enjoy bad service and wrong orders.
• AL

  Angie Landrum

  Dec 7, 2025
  2.0
  I hate leaving bad reviews but this one may help others make a decision BEWARE if you use the app/ mobile orders.. I placed my mobile order and asked for drive-thru pick-up but when I got to the drive-thru they told me I would have to come inside.. I WOULD HAVE NEVER Placed the mobile order if I couldn't use the drive-thru I recently broke my ankle so walking is a issue.. Needless to say I'm not very happy with them maybe I should change it to a one star UGH

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