Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and long wait times.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and messy dining areas.
Food Quality
Feedback indicated that food quality was inconsistent, with complaints about cold or poorly prepared items.
Wait Times
Many customers expressed frustration over excessively long wait times for their orders, often requiring them to park and wait.
CM
Chezz Mary
Feb 15, 2026
1.0
The very rude window boy 2/15/26 10:40
EC
Erin Cronan
Feb 15, 2026
1.0
Crazy work! How are you going to tell customers you only have soft drinks and then sit there and make two frappes. There’s no denying it either I have photos. We came to McDonalds to get a biscuit and a frappe. We get to the ordering machine and try to order the frappe and they say we only have soft drinks. Then we get to the last window waiting for our food and we see an associate making not one but two frappes. The other associates notice us staring hard at her making them. And they are all smiling like they knew what they were doing! That’s so ridiculous! It’s just really upsetting to be lied to!
CK
Caleb King
Feb 12, 2026
1.0
Every time I go in McDonald’s, I have to wait around 15 to 20 minutes to receive my food and it seem like the food always seem old like I’ve just been warmed up. Seem like it’s always a lot of people working in there and seem like there’s a lot of people that’s always not doing nothing
MC
Madison Chavez
Feb 8, 2026
1.0
The girl that worked the night of the Super Bowl around 9:30pm at the 2nd drive window had that nastiest attitude and had beats headphones on both of her ears. 1st She tried handing the wrong drinks out that window. I politely let her know that those aren’t the drinks for the order I was picking up. She shut the window so quick. Then opened it and rudely asked me the name and slammed the window shut again. Then when she came back just tried to hand the order out the window without saying a word and slammed the window shut before I could ask her if everything was in the bag. We said excuse me, her manager was right there standing behind her and she was giving us the biggest attitude saying everything is in the bag. The food was cold. And the manager didn’t care that she was unprofessional, it seemed like he was actually endorsing it! Drive to the next McDonalds and save yourself from experiencing HORRIBLE customer service!
KB
Kenleigh Barnes
Feb 6, 2026
1.0
I went through the drive thru today and the man literally asked if I order the fish filet and I said yes and he still gave me the wrong bag. I was really looking forward to that sandwich and they are so unorganized. Won’t be returning. On top of it the nuggets they gave me were undercooked and not crispy at all. :( very disappointed
What are the regular operating hours of McDonald's in Covington, GA?
McDonald's in Covington, GA is open Monday to Thursday and Sunday from 6:00 AM to 11:00 PM, and Friday to Saturday from 5:00 AM to 1:30 AM.
When does the delivery service operate at this McDonald's location?
Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:45 PM, and on Friday and Saturday from 5:00 AM to 12:45 AM.
What are the drive-through hours at McDonald's in Covington?
The drive-through is open Monday to Thursday and Sunday from 5:00 AM to 12:30 AM, and Friday to Saturday from 5:00 AM to 1:30 AM.
Can I order McDonald's food for delivery or curbside pickup?
Yes, this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.
What payment options are accepted at McDonald's on Highway 36?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru available for customers.
Is there a mobile app to order from McDonald's in Covington?
Yes, you can order through the McDonald's app available on the Apple App Store and Google Play Store.
Which nearby places can I visit before or after eating at McDonald's?
You can visit nearby places such as Redbox for movie rentals, CVS Pharmacy for shopping, and Moxie Yoga Barre Pilates for fitness and relaxation.
Are there other food options near McDonald's at 10267 Highway 36?
Yes, nearby food options include Waffle House for breakfast, Best Wings for chicken, Taco Bell for Mexican food, and Johnny's New York Style Pizza for pizza lovers.
What nearby services can help with errands while visiting McDonald's?
Nearby services include a UPS Access Point for shipping, Newton Federal Bank for banking needs, and Shell and Marathon Gas stations for fueling your vehicle.
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