Dunkin'

3.7
711 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Covington, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2083 Crowell Rd N, Covington, GA
30014, United States

Hours

Reviews

3.7
711 reviews
5 stars
332
4 stars
119
3 stars
84
2 stars
42
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness and lack of professionalism from staff.

Order Accuracy

Many customers reported frequent mistakes with their orders, leading to dissatisfaction.

Food Quality

Several reviews mentioned issues with food quality, including burnt items and incorrect preparations.

Speed of Service

Customers experienced long wait times, particularly in the drive-thru, contributing to frustration.

Positive Experiences

Despite the negative feedback, some customers praised the quality of coffee and friendly staff at certain times.
  • KJ
    Karen Johnson
    Nov 2, 2025
    1.0
    Teyonna is a horrible manager with a nasty attitude. Line was out into the road so I decided to go in for my mobile order. I regularly order at other locations and this has never been a problem in the past. Upon entering the store I said good morning. Went to the register to let them know waited 5 minutes no acknowledgement, guy finally comes up, I tell him I have a mobile order for the drive-thru teyonna snaps at me saying it wasnt ready and mobile orders would be at the pickup counter. Cool go and wait. Multiple orders get made. Wait 15 minutes ask again because I see what i assumed was my order(it was), sitting for drive thru.. I'm told ill have to wait, they are busy, waiting on employees to get there and they'd get to me. Another employee gets there asks about the guy in the drive thru teyonna said i dont know what he wants but he can just keep sitting there, he had been there the whole time i was. Finally get my order given to me and they tried to add someone elses order to mine, which caused them to get mad when i told them i only had the coffees. All in all it took 35 minutes from the point I placed my order to receiving it and it was 2 hot coffees. Teyonnas bad attitude has made the employees attitudes rude and the atmosphere of the store hostile. I will not go back to this location as long as she is manager.
  • SJ
    Sky Jones
    Oct 31, 2025
    2.0
    Was told they don’t do extra stuff like put caramel around the cup.. seem to be a lie after making 1 search and seeing it! Thanks for being rude
  • SL
    Sherri Little
    Oct 26, 2025
    1.0
    I order delivery when I am in town and each order was incorrect. How do you get a hot chocolate instead of a large iced coffee? How can you get a chocolate frosted donut instead of a vanilla cream filled. How can you forget to toast the bagel when toasted was requested. How do you get a medium plain iced coffee when you ordered Carmel x 4. EVERYTHING was incorrect.
  • SS
    skibidisigmaslicersmiku
    Oct 6, 2025
    5.0
    I love this place best Sabrina drinks and super sigma staff.
  • DA
    David Gershaw (August)
    Sep 27, 2025
    5.0
    Nicest staff you’ll ever have at a Dunkin donut. Thank you for making my day better. Coffee (hazelnut) was perfect and fresh. Donuts perfect (old fashioned). This is the cleanest location I’ve ever been in. The young lady who served me was high energy and brings her A+ game every day. Thank you for going the extra mile and checking on me and asking me if everything was ok. That has never happened in my 40+ years of going to DD.

Frequently Asked Questions About Dunkin'

What are the regular business hours of Dunkin' in Covington, GA?

Dunkin' in Covington, GA is open from 5:00 AM to 8:00 PM Monday, Tuesday, Thursday, Friday, and Sunday; from 7:00 AM to 8:00 PM on Wednesdays; and from 6:00 AM to 8:00 PM on Saturdays.

Does Dunkin' Covington offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.