Dunkin'

3.6
558 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Covington, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3153 Highway 278 NE, Covington, GA
30014, United States

Hours

Reviews

3.6
558 reviews
5 stars
252
4 stars
89
3 stars
54
2 stars
41
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with several instances of employees being dismissive or unhelpful.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and long wait times, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions in the store, including dirty counters and unclean bathrooms.

Food Quality

Feedback on food quality was mixed, with some customers enjoying the donuts and coffee, while others complained about stale items and incorrect preparation.

Staff Attitude

While some customers praised individual staff members for their friendliness, many others reported negative experiences with staff attitudes, particularly in the drive-thru.
  • MG
    mike gary
    2 days ago
    4.0
    Good dunkin
  • JR
    James Ricks
    Jan 1, 2026
    1.0
    Been stopping here for a few years now every day. Sometimes twice a day. In the beginning , it was a bumpy ride to figure out which employees were good employees and which ones wasn't. Over all the last year or 2 has been a good run with everyone. There is definitely 2 or 3 key players at this location that are great with people. Great with their job and great at what they do. Unfortunately, I only know one of these ladies names. Autumn. I hope you are recognized for everything. You bring to the table for your employer. My opinion you and 2 other ladies are outcast to this store. I really hope your management team values you and these other ladies.I personally think y'all CAN do better. And involve yourself around a management team that expects the same quality from every employee , instead of just one or two of y'all. I have watched the new hires come in.They are rude.They are lazy. Coffee's doesn't even get mixed anymore. And to top it off , you are more expensive $ than the DD around the corner. I say all of that to say this.. ( Dee And Thomas) I challenge you as managers to start managing this location.Start setting expectations for all of your employees instead of just a couple. And if you can't meet them standards , then maybe YOUR boss should intervene and start looking at new management. This is definitely a management problem. It can be fixed.... Chick, fil a serves thousands and thousands of people every day, and every last one of their employees has the same line of respect for their customers, even if they're having a bad day. Do you think everyone of the employees at Chick-fil-A was programmed at birth?? No , sir , check- fil-a management teams has standards and they make sure they're met by their employees to stay employed. SO AGAIN, MANAGERS THINK ABOUT IT. This problem can be fixed if you are willing to train your employees properly. I can't fix the problem that y'all have with the behavior of this location. But what I can fix is the money I spend here. I will be taking my business to the cheaper DD around the corner from now on.
  • DL
    Desiree Lee
    Dec 13, 2025
    2.0
    Came to get an avocado toast with bacon and they totally skimped me! Never been to a location that had this little.. for $6 the manager was very dismissive as if I didn’t just spend $30 on a couple items
  • CM
    Carol Miller
    Nov 27, 2025
    3.0
    Purchased donoughts as a little suprise and delight for hospital staff and a couple for us. Can't speak for the ones that I purchased for the staff, but our donoughts were stale.
  • KD
    Krystal Davis
    Nov 17, 2025
    1.0
    The sprinkle of an already overpriced piece of toast is insane…ALWAYS SLOW!

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Covington, GA?

Dunkin' in Covington, GA is open daily from 5:00 AM to 10:00 PM.

Does Dunkin' in Covington offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.