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Dunkin'

3.6
(561 reviews)

Business Details

(770) 651-7726
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Covington, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3153 Highway 278 NE, Covington, GA
30014, United States

Hours

Reviews

3.6
561 reviews
5 stars
253
4 stars
90
3 stars
54
2 stars
42
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and orders being mishandled.

Order Accuracy

Many customers experienced issues with incorrect orders, including wrong items and poorly made drinks.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty environments and ungloved staff handling food.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for being unprofessional and inattentive.

Product Quality

Feedback on food and drink quality was mixed, with some customers enjoying the coffee and donuts, while others reported stale items and poorly prepared drinks.
  • AS
    Alixandra sanchez
    Feb 19, 2026
    5.0
    always the perfect amount of guac on my toast, most consistent with my coffee orders. love using this Dunkin
  • DO
    Donna O'Neal-Dorton
    Jan 24, 2026
    2.0
    I ordered online and people that came in and placed drink orders got their orders before my online order that was placed about 10 mins before I got there and these people came in and placed there order after I got there so that was extremely frustrating. Then 2 of the Lattes I ordered did not have any sugar in our coffees.
  • CJ
    Caleb Johnson
    Jan 20, 2026
    1.0
    My 16 yo friend came in the drive thru and a male ADULT MAN probably in his 30s who was working the window cat called her. Thats disgusting and need to be addressed.
  • MG
    mike gary
    Jan 9, 2026
    4.0
    Good dunkin
  • JR
    James Ricks
    Jan 1, 2026
    1.0
    Been stopping here for a few years now every day. Sometimes twice a day. In the beginning , it was a bumpy ride to figure out which employees were good employees and which ones wasn't. Over all the last year or 2 has been a good run with everyone. There is definitely 2 or 3 key players at this location that are great with people. Great with their job and great at what they do. Unfortunately, I only know one of these ladies names. Autumn. I hope you are recognized for everything. You bring to the table for your employer. My opinion you and 2 other ladies are outcast to this store. I really hope your management team values you and these other ladies.I personally think y'all CAN do better. And involve yourself around a management team that expects the same quality from every employee , instead of just one or two of y'all. I have watched the new hires come in.They are rude.They are lazy. Coffee's doesn't even get mixed anymore. And to top it off , you are more expensive $ than the DD around the corner. I say all of that to say this.. ( Dee And Thomas) I challenge you as managers to start managing this location.Start setting expectations for all of your employees instead of just a couple. And if you can't meet them standards , then maybe YOUR boss should intervene and start looking at new management. This is definitely a management problem. It can be fixed.... Chick, fil a serves thousands and thousands of people every day, and every last one of their employees has the same line of respect for their customers, even if they're having a bad day. Do you think everyone of the employees at Chick-fil-A was programmed at birth?? No , sir , check- fil-a management teams has standards and they make sure they're met by their employees to stay employed. SO AGAIN, MANAGERS THINK ABOUT IT. This problem can be fixed if you are willing to train your employees properly. I can't fix the problem that y'all have with the behavior of this location. But what I can fix is the money I spend here. I will be taking my business to the cheaper DD around the corner from now on.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Covington, GA?

Dunkin' in Covington, GA is open daily from 5:00 AM to 10:00 PM.

Does Dunkin' in Covington offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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