Wendy's

3.6
1655 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1561 Highway 20 N.E., Conyers, GA
30012, United States

Hours

Reviews

3.6
1,655 reviews
5 stars
631
4 stars
366
3 stars
280
2 stars
134
1 star
244

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Customers reported inconsistent food quality, with issues such as cold or improperly cooked items.

Order Accuracy

Many customers experienced incorrect orders, missing items, or items that did not match their requests.

Staff Attitude

Staff behavior was frequently criticized, with reports of unprofessionalism and lack of enthusiasm.

Drive-Thru Efficiency

The drive-thru service was often described as slow, with long wait times reported consistently.
  • JS
    Josh Soares
    Nov 3, 2025
    5.0
    Crystal took our order today and brought some of the best customer service I have seen in a long time. She was smiling and lively and made it feel like home! Keep up the great work!
  • DS
    Drew Smith
    Oct 26, 2025
    1.0
    This place has been awful for years but literally can’t stand the service the most. I rarely complain about places but this was just bad 😂 I rolled through and waited as literally only the second person in line? Nobody looked to have been in the drive thru for a while before me and the person in front of me pulled in together, they took their order and then I proceeded to wait after pulling up way too long to get my order taken, but it was night crew so I wasn’t too unhappy with that, but when I pulled up to the window, I had to wait to even pay and one girl was just nose deep in her phone leaning against the counter and two other guys just standing around with her, while the other girl proceeded to be the only one doing her job and serving me and letting me pay, when I got home I was hoping to try the new tenders but when I opened the 3 piece box I was met with 2 overly crispy tenders and a crunchy little ball of crust as the “third piece” can’t make this up, I literally avoid this place like the plague because of stuff like this 🤣 but this was the worst I’ve ever seen.
  • TW
    T W
    Oct 11, 2025
    1.0
    Drove to the drive thru at 1225 am, had a sign on the speaker that said "pull up to the first window". When I get to the window, the person stated that they were closed. I asked "don't you close at 1?" She said umm yeah but....
  • TM
    Tammy McRae
    Oct 8, 2025
    1.0
    Purchased 2 sour cream and Chives baked potatoes 🤬 Did not look at them until I got home 🤬🤬 The potatoes fit in the palm of my hand and covered in chives...see picture
  • CZ
    Citizen Zero
    Sep 28, 2025
    4.0
    Construction ongoing in the parking lot which could limit amount of parking but not an issue on our visit since we went through drive thru. Attendant had lackluster enthusiasm but the person could've had a long day. Ordered two biggie bag specials. Food was hot and tasted fresh so overall experience was satisfactory.

Frequently Asked Questions About Wendy's

Is 1561 Highway 20 N.E. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.