Bojangles

Reviews

• LJ

  Latasha J.

  Mar 26, 2026
  5.0
  Food was fresh, line was long I’m willing to wait. I don’t live in this area. I live about 15 minutes away, but my area is not consistent. This Conyers location is very consistent well worth the drive.
• NP

  Neal Pressley

  Mar 20, 2026
  1.0
  Went there at 520Am and waited for 530 at the drive thru. At 535 I asked if they were ready to take my order in the intercom 3 times. then was told they are not ready yoet and I should wait so then at 545 I said I need to go to work so they took my order saying there is no sausage. The food I got was throwed together and not great. The staff is rude as hell and I think Bojangles should clean house and get staff that care. One of my favorite places but fading fast.
• KW

  Karen Washington

  Mar 10, 2026
  1.0
  I had an extremely disappointing experience at Bojangles Store #814 that needs to be addressed. I traveled 30 minutes to this location and ordered a 12-piece dark family meal in the drive-thru with 2 mac & cheese, 1 dirty rice, and a half gallon of sweet tea, requesting that the majority of the chicken be thighs. Before arriving, I even called to ask how fresh the chicken was and was told it had just come out of the fryer about five minutes prior. At the drive-thru, the employee repeated my order back to me and confirmed it correctly. When I pulled to the second window, the manager took my payment and handed me the box. I specifically asked if everything in the order was correct and she assured me that it was. After driving another 30 minutes home, I opened the box and discovered the order was incorrect. Instead of a 12-piece dark meal, I received 3 wings, 1 breast, 5 thighs, and 4 drumsticks. The sides were also wrong — I received 2 mac & cheese and only 1 dirty rice, and the biscuits were burnt. I immediately called the store and unfortunately the same manager who handed me the order answered the phone. When I began explaining that my order was incorrect, she interrupted me before I could finish my sentence and said: “No ma’am, I made that order and it was correct.” I calmly explained that it was not correct and that I had even video recorded the order once I got home. She continued to insist the order was correct simply because she made it. When I told her the receipt clearly stated 12-piece dark family meal with substitutions for thighs, she responded: “Well it’s not my fault she rang the order up wrong.” At that point I explained that I had now spent over an hour of travel time just to receive incorrect food and asked what they planned to do to compensate for the inconvenience. Her response was: “Ma’am I don’t have time for this. Just bring the food back and we’ll replace it.” When I asked for the corporate number, she again said: “I don’t have time for this.” She then hung up the phone on me. I have frequented this location for over 17 years, and I have never been treated with such disrespect and lack of professionalism. Mistakes happen in food service that’s understandable but the way this situation was handled was completely unacceptable. I will be returning the food for a full refund, because I do not feel comfortable spending money at a location where customers are treated this way. Based on this interaction, I sincerely hope management or corporate looks into how customers are being handled at this location. I can’t imagine I am the only person who has experienced this type of treatment. Not sure why my google review will not allow me to add my photos but I will gladly share them as whomever.
• AB

  Adeline Butler

  Feb 25, 2026
  4.0
  The employees was helpful and patience. The food was good and service was on time.
• CW

  Crystal Wiggins

  Feb 22, 2026
  2.0
  So I had to come back and change my review.. As many times I've ever came to this Bojangles I've Never had a problem....never had bad service but today I came and ordered a supreme tender box and a steak biscuit....the lady said the tenders were going to be 8 minutes so I asked for my steak biscuit to be fresh...I literally drove 3 to 5 minutes away and my biscuit was not fresh as she claims.... Everytime I come visit my parents I stop there so I've been through the fresh biscuit plenty of times and it's always still hot when I get here.I called to tell the manager and she immediately got snappy with me saying I remember you Im the one fixed your order,I had to ask her why was she being rude about it I work in fast food as well and that's definitely not how you handle this situation over a biscuit,she act like I said everything was cold when I only complained about the biscuit..I was just informing in a calm manner..I already have alot going on and that just made it worse because of I'm not getting an attitude or being rude why am I be treated like I'm not a regular customer....only manager I've ever had a problem with don't know her name just know she was dark with looks like a lot of makeup on.