Tropical Smoothie Cafe

Reviews

• AB

  Amber Berry

  Dec 10, 2025
  1.0
  Please Read: This is the 3rd time I’ve had trouble with this company. I order directly from their website and have my smoothies delivered from their app. The first mistake was Tropical Smoothie sent me another customer’s order, the second was they made me a different smoothie and lied to me stating to contact Door Dash for a refund. When I did that I was told that Tropical Smoothie is responsible for refunds bc Door Dash doesn’t work for Tropical Smoothie and the owner told me the only way to get the right smoothie was I would have to come in person, after I paid for delivery. Today was the day I had enough, I ordered through the Tropical Smoothie app on a new device and sense it was not ordered by my phone the default was pick up in store; now remember I can’t come to pick it up. When I clicked on cancel order- literally less than a minute from placing the order I was instructed to call the store bc I couldn’t cancel through the app. When I called I spoke to a lady, and explained I meant to hit the delivery option but chose pick up instead by mistake. She said my order was ready and they couldn’t refund my order. She put the owner on the phone and he refused the refund even after I told him I was going to order delivery immediately after he reimbursed me; still he denied my request and told me to pick it up bc it was ready and bc my order was ready he would not issue my refund. Which I don’t see how it could be bc I cancelled my order almost immediately; I informed the owner he had lost a loyal customer and even after the first 2 mistakes they’d made I gave them additional opportunities. After today I will no longer spend my money at Tropical Smoothie, after being a customer for 2 years the owner disappointed me enough with his inability to make easy choices on making customers happy. BEFORE YOU ORDER ONLINE DELIVERY KNOW THAT THIS COMPANY DOES not care if you received the correct order and has very poor business skills and provides poor customer service!
• CC

  Cortney Cornell

  Nov 24, 2025
  1.0
  Family of 5 all ordered the same wrap currently 3 are down with food poisoning! The wraps are small so we went back to get each of us a smoothie as well. When we went up to get our order they had taken our name wrong so we tried to verify and she grabbed the smoothies and pull back like we were stealing from her. After several minutes of no one coming to claim I brought up the receipt which indeed had the wrong name. She was still very rude and when I said she was being rude she called out another girl who had no idea what to do about any of it actually looked at me like she was nervous about the Indian lady who appeared to be lead and rude.
• BG

  Blake Grimsley

  Oct 11, 2025
  5.0
  I stop in and get a shake made, it’s always really good. Staff always seem helpful, I’ve seen them have to deal with some super rude people while waiting. They have always been professional and working as fast they can.
• MM

  McKenna Melander

  Sep 27, 2025
  4.0
  The açaí bowl I received didn’t seem to be fully prepared - the açaí was like a frozen brick. I think the staff missed a step or they need to improve the quality. Besides that, the atmosphere was pleasant and the employees were friendly.
• AC

  April copeland

  Sep 26, 2025
  5.0
  Everything was good. Friendly staff.

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