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Sonic Drive-In

3.4
(1213 reviews)

Business Details

5586 Milgen Road, Columbus, GA
31907, United States
(706) 562-0608

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Columbus, GA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5586 Milgen Road for the ultimate SONIC experience!

Location

Sonic Drive-In
5586 Milgen Road, Columbus, GA
31907, United States

Hours

Reviews

3.4
1,213 reviews
5 stars
425
4 stars
247
3 stars
192
2 stars
101
1 star
248

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unresponsive staff, and rude service, particularly in the drive-thru and at the order stalls.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold, overcooked, or improperly prepared items.

Management Concerns

Several customers expressed dissatisfaction with management and staff behavior, indicating a lack of professionalism and poor customer service.

Equipment Problems

Customers noted broken drive-thru speakers and malfunctioning order kiosks, contributing to delays and frustration.

Positive Experiences

Despite the negative feedback, some customers praised specific menu items and highlighted good service from individual staff members.
  • AB
    Allie J B
    5 days ago
    4.0
    Overall, everything was good. I was just a slight disappointment b/c I ordered ahead and still had to wait when I arrived. It wasn't a super long wait, so, I'm not sweating it too much. Food was good.
  • KL
    katherine luckinbin
    Jan 7, 2026
    1.0
    Went to get two hot dogs, drive through person kept asking if I wanted chili on it, I said no.3 times then i was accused of yelling at her. No! I was not yelling I was talking loud, so she could hear my order, she apparently couldn't hear or understand. I left I went to a different one, cars were waiting and when we got our order. The dogs were warm/cold the fries were old
  • BH
    Brittany Huddleston
    Jan 1, 2026
    1.0
    Just went through the drive through and ordered over $30 worth of food and drinks. Waited over 20 minutes for the food to come out, only to be told they could not take a $50. We had no other bills available and no other way to pay. They were completely unhelpful and made us hand all of our food back, which I assume went straight into the trash, and we were sent on our way. I understand not taking $50’s for a small order, but they would have had to give us about $15 worth of change back. Again, we had no other way to pay for our food. I can’t believe wasting that amount of food on an order that was large enough that taking a $50 would not deplete your drawer, after an extremely long wait, and then being rude about it too. I’m just shocked.
  • SL
    Sarah Lang
    Dec 14, 2025
    4.0
    Response to order and service was quick
  • SC
    Steven Curt
    Dec 5, 2025
    3.0
    Normally pretty quick but aren't blast supposed to have whatever ingredient you ask for mixed in to it not just sitting on top if I wanted a bowl of vanilla ice cream I would have gone to Walmart

Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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