McDonald's

Reviews

• BL

  Blake Lee

  2 days ago
  1.0
  What a horrible experience. The floor is slippery and disgusting because they don’t clean it. We came to let the kids play because of rain but the playground was closed. We waited over 20 minutes for our food. Was missing one meal, and the meals that we did get, 2 were wrong. There’s clearly no proper management at this place. Will definitely go elsewhere next time. This place used to be decent.
• HH

  haroldtattoos

  3 days ago
  1.0
  Pésima experiencia los empleados nos trataron mal porque pensaron que hablábamos español mientras yo entendía los insultos que decían definitivamente no volveré
• TT

  Troy Thomas

  5 days ago
  1.0
  Female walked by, I kindly asked if this was for my order for delivery, she pretended not to hear me. Then she walked by again, and again, she did the same thing. Why be rude? I worked at McD in '84, never would I have thought it would turn into this... And yall wonder why people don't swing your door like before.
• DH

  David Hartung

  Nov 9, 2025
  1.0
  Absolutely terrible service....place a small curbside delivery order and after 20 minutes had to go inside to check. Stood at counter for almost 5 minutes and had to ask for help before someone came to counter. Cashier had a didnt care attitute and the final was the order of 2 sausage mcmuffins and two specialty coffees was make wrong. All this on a VERY slow Sunday morning....
• TW

  Tiffany Wright

  Oct 22, 2025
  1.0
  1★ — Food safety + zero customer care Location: McDonald’s, 7350 Veterans Pkwy, Columbus, GA Date/Time: ~7:45 PM, after a 12-hour shift Order: #2 Quarter Pounder Meal — well-done, only mustard + unsweet tea Employee at counter: Katrina I eat out a lot. Lately I’ve learned to pick my battles, because arguing over basic customer service has become a regular thing. But this one crossed the line. I got home, took one bite, and had to spit it out. The burger was pink/raw inside—nowhere near “well-done.” I turned my car light on, opened it up, and took photos. Food safety matters. I shouldn’t have to inspect dinner like a health inspector. I drove back, walked to the counter with the bag in my hand, and waited. The staff member looked at me—no greeting, no “how can I help you?” I said “hello,” and explained I ordered well-done. Before I could finish, she said it “came straight off the grill.” When I opened the box and showed the raw center, she just said “oh.” No apology. No ownership. No “this shouldn’t happen,” no urgency. Ten minutes later, I got a remake—still no “sorry” or “thank you.” Here’s the bigger issue: we work hard for our money. Fast food isn’t cheap anymore. I shouldn’t have to fight for a properly cooked burger, wait 20–30 minutes, or be met with an attitude for asking for what I paid for. Mistakes happen; how you handle them is the difference between a loyal customer and a lost one. Tonight I felt like they were doing me a favor just for existing—while handing me a raw burger labeled “well-done.” What I expect from management: A real apology and acknowledgment this is a food safety failure. Retraining on greetings, apologies, tone, and problem-solving. Clear standards for cook temps and order accuracy—especially when “well-done” is requested. Empower staff to fix issues with care and urgency, not defensiveness. I’m not here to embarrass anyone. I’m asking for basic respect and safe food. This shouldn’t be normal. (Photos attached.)

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