Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude and unhelpful staff, with several instances of poor handling of order mistakes.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold or old food, as well as instances of food poisoning.
Wait Times
Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food quality during specific visits.
RM
Rhys Marshall
5 days ago
1.0
The staff was rude during my visit. When my order was incorrect, they acted as though it couldn’t be fixed. I also wasn’t given a refund for the items I didn’t want after the mistake. Overall, it was a frustrating experience and not the level of customer service I expected.
BW
Bryan L. Wilbanks
6 days ago
5.0
The lady at the drive through has been such a joy to see in the morning.
SB
Sayers Burmaster
Feb 20, 2026
4.0
good job
SD
Syndal Duncan
Jan 22, 2026
5.0
Can't beat the double cheese burger deal. melted in our mouths
RM
Ray Mazola
Jan 13, 2026
2.0
You get what you pay for a generic hamburger from a generic hamburger joint nothing special, but I was hungry and there was nothing else around