Jimmy John's

3.4
281 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3127 Macon Rd, Columbus, GA
31906, United States

Hours

Reviews

3.4
281 reviews
5 stars
112
4 stars
51
3 stars
19
2 stars
30
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times in both the drive-thru and for orders, with some stating it took over 30 minutes to receive their food.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong sandwich types, leading to customer frustration.

Customer Service

Feedback indicated a decline in customer service quality, with some employees being described as rude or inattentive, and management not addressing complaints effectively.

Food Quality

While some customers praised the taste of the sandwiches, others reported issues with freshness and incorrect ingredients, impacting overall satisfaction.

Cleanliness and Organization

Several reviews mentioned the store being messy and poorly organized, contributing to a negative dining experience.
  • MP
    Maura Porter
    4 days ago
    2.0
    I’m disappointed with this location due to ongoing issues with customer service. Proper staff training appears to be lacking.
  • JJ
    Jrsartt
    4 days ago
    1.0
    I don’t know what it is with this jimmy John’s because I never had an issue anywhere else, but whenever I order the #5 Vito it is always messed up or the wrong sandwich. The first 2 times they made it into a veggie sandwich, and the other 2 times they added mayo. The Vito doesn’t come with mayo. It has literally been unchanged since the store opened. So I don’t know what it is always getting messed up. So I give this place a 1 star.
  • SM
    Sylvia Murray
    Jan 2, 2026
    5.0
    Clean environment, friendly staff.
  • RM
    Randee M
    Dec 8, 2025
    1.0
    The slowest Jimmy's Ive ever been to and I travel state to state, employees were on their phone's, taking their Sweet time with every movement, I was in line for 15 mins and I was the only person in the drive through and the inside...
  • DP
    Debora Probst
    Dec 2, 2025
    1.0
    One of the worst I’ve ever had! Ordered a turkey sandwich which they now don’t put cheese on it(it’s extra) but let me tell you I had 2 very thin slices of turkey, lettuce, and tomato with mustard. My sandwich was all mustard, very little meat and for the same price as Publix. Let me tell you go to Publix for your next sandwich, a lot more meat and fixings with a lot better attitude and service. This Jimmy John’s can close up as far as I’m concerned!!