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Jimmy John's

3.4
(283 reviews)
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Business Details

3127 Macon Rd, Columbus, GA
31906, United States
(706) 507-2020
https://locations.jimmyjohns.com/ga/columbus/sandwiches-1213.html

About

Sandwich Restaurant

Location

Jimmy John's
3127 Macon Rd, Columbus, GA
31906, United States

Hours

Reviews

3.4
283 reviews
5 stars
112
4 stars
51
3 stars
20
2 stars
30
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported slow service, particularly in the drive-thru, with long wait times and orders taking much longer than expected.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong sandwiches, leading to customer frustration.

Customer Service

Feedback indicated a decline in customer service quality, with reports of rude staff, lack of responsiveness, and poor management.

Food Quality

While some customers praised the taste of the sandwiches, there were numerous complaints about the freshness and quality of ingredients, including issues with bread and toppings.

Cleanliness and Environment

Some customers noted a clean environment and friendly staff, but others reported messy conditions and unprofessional behavior from employees.
  • LS
    loot sk
    Feb 6, 2026
    3.0
    genuinely the slowest sub place ever. and I come here often. gave them a little break and still, the slowest place imaginable. I’ll find myself using almost my whole hour lunch break waiting in line.
  • MA
    Michael A.
    Jan 22, 2026
    1.0
    Freaky slow.
  • MP
    Maura Porter
    Jan 8, 2026
    2.0
    I’m disappointed with this location due to ongoing issues with customer service. Proper staff training appears to be lacking.
  • JJ
    Jrsartt
    Jan 8, 2026
    1.0
    I don’t know what it is with this jimmy John’s because I never had an issue anywhere else, but whenever I order the #5 Vito it is always messed up or the wrong sandwich. The first 2 times they made it into a veggie sandwich, and the other 2 times they added mayo. The Vito doesn’t come with mayo. It has literally been unchanged since the store opened. So I don’t know what it is always getting messed up. So I give this place a 1 star.
  • SM
    Sylvia Murray
    Jan 2, 2026
    5.0
    Clean environment, friendly staff.
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Brand Certified Facts from Jimmy John's

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