Service Speed
Many customers reported long wait times in both the drive-thru and for orders, with some stating it took over 30 minutes to receive their food.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong sandwich types, leading to customer frustration.
Customer Service
Feedback indicated a decline in customer service quality, with some employees being described as rude or inattentive, and management not addressing complaints effectively.
Food Quality
While some customers praised the taste of the sandwiches, others reported issues with freshness and incorrect ingredients, impacting overall satisfaction.
Cleanliness and Organization
Several reviews mentioned the store being messy and poorly organized, contributing to a negative dining experience.