Dunkin'

3.7
493 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Columbus, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3201 Macon Rd, Columbus, GA
31906, United States

Hours

Reviews

3.7
493 reviews
5 stars
230
4 stars
79
3 stars
57
2 stars
36
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Product Consistency

There were numerous complaints about inconsistent drink quality and food preparation, with many items not meeting expectations.

Staff Attitude

Feedback indicated a mix of positive and negative staff interactions, with some employees praised for their friendliness while others were criticized for rudeness.

Cleanliness

The storefront was noted as clean by some customers, but there were also mentions of unsanitary conditions in certain areas.

Management Issues

Several reviews pointed to a lack of effective management and training, leading to operational inefficiencies and customer dissatisfaction.
  • HH
    Heather
    5 days ago
    3.0
    Only giving 3 stars for the 2-3 men that are usually there around 7am, who hustle and never make me wait more than 3 minutes. They’re were two women this morning who looked at me like I just ruined their whole day the second I walked in. No greeting. Then proceeded to take 5 drive thru orders within 10 minutes and ignored the lady at the register in front of me. They moved slower than my dead grandmother, not a care in the world. Pay your employees what they deserve, give those men a raise and those women a pay cut.
  • DS
    Debra Singleton
    Nov 13, 2025
    1.0
    Truly, this was one of the most disgusting Dunkin stores that I’ve ever visited. Actually, it was one of the worst take out meals that I’ve experienced in a long time. There were three employees at a customer table fooling around near where I needed to get the sugar. The napkin dispenser was empty. I figured they were finished with their shift. Nope. I was really surprised to see that one of the employees was actively on her shift and was taking drive up orders from the table in the customer area. I placed an order for a cheese egg sandwich on an English muffin plus a hot latte. The three employees at the customer table then started to talk very loudly about how the egg part of the sandwich was made differently and now the sandwiches were disgusting. I said hello ladies could you please stop talking about the disgusting egg sandwich because I just ordered one. Well, that sandwich tasted disgusting but it was also a sloppy mess in a wrapper. And the hot latte that I ordered wasn’t much better. It was just a lot of really old, stale, burnt tasting, strong coffee in a cup. I had to throw it out. My stomach is still upset thinking about that egg sandwich and how disgusting it tasted. The employees should be really embarrassed about the food and the service. They were far more interested in having a fun time.
  • JW
    Jade Wilson
    Oct 11, 2025
    1.0
    Please hire new employees. There can be absolutely no one in line or in the store and it still takes them forever. They also lie about what is and isn’t on the menu so they don’t have to make it.
  • AF
    Austin Falls
    Sep 28, 2025
    3.0
    The hashbrowns were wet and the bagels were stale. The staff forgot 2 of my items. But the coffee was good and the storefront was clean. Bathrooms were out of paper towels
  • RC
    Renaye Casey
    Sep 19, 2025
    1.0
    I placed a DoorDash order for a matcha latte from this dunkin, what I received was an iced coffee with matcha added to it. Not what I wanted at all and can’t get them on the phone. I have it fixed with DoorDash but I want to reorder it and don’t want it showing up as coffee again

Frequently Asked Questions About Dunkin'

What are Dunkin' Columbus GA's regular business hours?

Dunkin' at 3201 Macon Rd, Columbus, GA is open Monday through Saturday from 5:00 AM to 9:00 PM, and Sunday from 6:00 AM to 9:00 PM.

Does Dunkin' Columbus GA offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.