Chipotle Mexican Grill

Reviews

• JH

  James Harvey

  Nov 6, 2025
  1.0
  This Chipotle location really needs stronger leadership and better operational management. I usually visit after 6pm, and it’s rare that they aren’t out of at least one major ingredient — whether it’s a protein or the fajita veggies. On several occasions, they’ve even stopped taking in-person orders altogether. It’s frustrating to see the store running out of food so early in the evening when they’re open until 11pm. Please plan and cook ahead so you can meet demand during your busiest hours.
• JP

  Jacob Purcell

  Nov 6, 2025
  1.0
  Placed an order online for pick up at 1:20. Currently 1:51 still no order. Workers are acting like they don't want to be there. Do better!
• AO

  Adam Odell

  Nov 5, 2025
  1.0
  Did an online order Saturday November 1st 2025. I ordered a family meal and put a pickup time of 12 noon. As I arrived at 12 with my 4 year old daughter, I went to the pickup rack and didn’t see my order and decided to wait a bit as I noticed the to go lady was extremely busy. After about 10 mins of waiting I asked to manager if she could check on my order and she said the to go lady is working on it and would have it out shorty. The manager didn’t even check for my order she was just assuming it would be up shortly. Me and my daughter waiting a bit longer as I was also assuming they were just busy and overwhelmed with lunch orders. I kept checking the to go rack about every 5 mins. The time is now 12:40 and I was thinking there is no way it should take this long to make this order after seeing people come and go I decided to ask the girl at the register about my order and she also said the to go lady is working on it. About this time I noticed 2 bags on a rack above the head of the to go lady, not on the to go rack of course. I asked the register lady to check to see if they had my name on it. And of course both bags had my name on it and had been sitting there the entire time. Those 2 bags of food was sitting above the to go lady’s head the entire time. I noticed the bags up there when I came in. The manger never even asked the girl she just assumed she was working on it. We sat there the whole time with the food just sitting there and wasting my time. First off why wasn’t the food on the to go rack? Second why is it so had for the manager to manager the store. Me having to sit there for that amount of time for my food that is already ready is ridiculous. The whole meal should have been free. I just paid over $60 for a meal that I have a bad personal experience. Don’t be nice and assuming they know what they’re done. Be a you know what and make sure you get your food.
• KH

  Kenya Hinton

  Oct 21, 2025
  1.0
  Horrible customer service! If you don’t like your job, find another one. Simple
• DD

  Dennishia Durham

  Oct 7, 2025
  1.0
  Came in at approximately 2:25 Tuesday October 7th, 2025 . Brown rice is hard doesn’t seem to be fully cooked . Cashier asked anything else I stated a drink. I made my purchase and she pushed my bag over . However she forgot my drink cup so I approached her a second time for it and although my hand was out she tossed it in the bag smh . Poor customer service no greeting . Name on the receipt is jasyiaa but her name is Krystal she is a heavy set lady that seems to hate her job but just run the camera back . Unacceptable. Going in for a refund now .

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