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Arby's

4.1
(1164 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1503 Veteran's Pkwy, Columbus, GA
31901, United States

Hours

Reviews

4.1
1,164 reviews
5 stars
583
4 stars
292
3 stars
161
2 stars
48
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some praising friendly staff while others report rudeness and poor handling of orders.

Food Quality

Customers expressed dissatisfaction with food quality, citing issues like old or improperly cooked items, while others enjoyed their meals and found them fresh.

Cleanliness

Several reviews highlight the cleanliness of the restaurant and bathrooms, although some mention messy conditions.

Service Speed

Many customers noted slow service, particularly during peak times, with some expressing frustration over long wait times.
  • AM
    annette myers
    Feb 18, 2026
    5.0
    WE ATE AT ARBY'S TODAY. I HAD MY FISH SANDWICH & JAMOCA SHAKE, MY HUSBAND HAD TURKEY CLUB & CURLY FRIES & LARGE DRINK. THE BATHROOM WAS CLEAN!
  • ML
    Marcus Lenoir
    Feb 8, 2026
    5.0
    Most places fast food has gone down hill. On Feb 8, 2026 the I ordered the Italian beef dip and peach cobbler, the food and service was delicious today. Thank you.
  • DL
    Dawn Logan
    Dec 13, 2025
    1.0
    Horrible customer service i pulled into the drive through apparently at shift change 4:03 pm was told it would be 5-10 min wait I said ok no problem. After a min or two a Was asked to pull around wait ten min and get in line again. Because of the timer. I said no the time will show how long it took you to take care of me and take my order. Very rude manager finally stop asking me to pull around. Waited for 5 min now don't mind waiting just didn't want to pull around for your timer. Do the job on time and faster font cheat and why does it take ten minutes to change shift. No other fast food restaurants have to do this ..
  • EM
    Elizabeth McBride
    Dec 10, 2025
    1.0
    I ordered mac and cheese and chicken tenders and was given the wrong food (fries) after I paid. The woman in the drive through(overweight, Caucasian, brown hair) was rude and had an annoyed demeanor but I told her I asked for Mac and cheese, not fries. She refused to remedy the issue or provide me the Mac and cheese I ordered unless I paid extra for the Mac because “they didn’t ring me up for Mac.” It’s ridiculous to ask me to pay more money to remedy an issue that wasn’t my fault, and the rudeness of the employee was the cherry on top.
  • OT
    Ossie Thebaud
    Nov 2, 2025
    1.0
    Service was very, very slow.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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