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Arby's

4.1
(815 reviews)
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Business Details

5401 Whittlesey Blvd., Columbus, GA
31904, United States
(706) 317-4865
http://www.arbys.com/locations/us/ga/columbus/5401-whittlesey-blvd/store-8291
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5401 Whittlesey Blvd., Columbus, GA
31904, United States

Hours

Reviews

4.1
815 reviews
5 stars
391
4 stars
230
3 stars
101
2 stars
34
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiencing delays of 25 minutes or more.

Food Quality

While many customers enjoyed the food, there were several complaints about poorly prepared items, incorrect orders, and inconsistent quality.

Customer Service

Feedback on customer service was mixed; some praised the staff for being friendly and professional, while others noted rudeness and lack of attentiveness.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with sticky floors and unsanitary conditions in the bathrooms.

Order Accuracy

There were multiple instances of incorrect orders and missing items, leading to customer frustration.
  • CS
    Chris Scarbrough
    Oct 8, 2025
    3.0
    They were training new guy at cashier we were patient but I watch 6 other groups come after me and thy got there food before us wife had to leave 30 minutes in and had to take her food to them then it was poorly prepared and over cooked the potatoes
  • AA
    Airica Peters (Air)
    Oct 2, 2025
    5.0
    Food was good what you expect from Arby's. The presentation was a bit sloppy. Cheese was everywhere.
  • AW
    Aimee Alexandra Whisler
    Jan 23, 2024
    1.0
    I had the worst Reuben sandwich today. It was served cold, excessive sauerkraut & minimal meat ratio. It was bland, and an overall disappointment. Macaroni bites were the good. Update: after receiving the response to my review, I received an email with a link. This was the message in that email: Sorry! We could not find the page you were looking for. Please check the address and try again.
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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