Papa Johns Pizza

Reviews

• CH

  chris henshaw

  3 days ago
  1.0
  Called to place a custom order. Confirmed with the manager that they could do what we asked. Pizza arrived and it was wrong. Called back and they refused to fix the issue nor would they refund us the money. Going to void the charge on the credit card and never order from them again.
• EW

  Emily Watmore

  Nov 15, 2025
  1.0
  ⭐ 1 Star (Would Give -5 Stars If Possible) I had one of the worst customer service experiences I’ve ever had with this Papa John’s location. I placed an Uber Eats order and five different drivers went into the store trying to pick it up. Every single time, the employees told them the order had already been picked up — which was NOT true. After calling the store myself, one employee told me, “Yes, we have your order,” but when I asked if he actually had eyes on it, he admitted he did not see it and didn’t know what was going on. I asked for a manager, and that’s when things somehow got even worse. The manager was extremely rude and claimed he didn’t even have any log of my order — which was obviously false, because two different employees had already mentioned my name and order details. When I asked how he could cancel an order he supposedly couldn’t see, he became even ruder. And magically, minutes after I hung up, the order was canceled. Clearly, he did have access the whole time. The truth is they never made the pizzas and kept turning away my Uber Eats drivers because they were so backed up. Instead of being honest, they kept giving incorrect information and wasting everyone’s time. Absolutely unacceptable. I will not be ordering from this location again and I strongly caution anyone using Uber Eats or pickup — this store is completely disorganized and the customer service is shockingly bad.
• JJ

  Jd

  Nov 11, 2025
  1.0
  Canceled my order and wouldn't answer the phone
• JM

  Jami Morrison

  Oct 14, 2025
  1.0
  A bug got cooked into my food, So glad I saw it before I ate it....... Try to call them for 15 mins and the phone keeps telling me something went wrong with your call
• TS

  Turkey Sausage

  Oct 3, 2025
  1.0
  This place will tell you that your order can be ready in five minutes when in reality it will take 20+ minutes. Very rude staff. If you place an order online, they will put it to the very back of your orders and make your delivery person. Wait an extra amount of time. Never order from this place through DoorDash. In fact, you’re probably better off at some other pizza joint than ordering from this place because the pizza is mostly uncooked when it comes out anyway with lots of hairs in it

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