Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
1,498 reviews
5 stars
647
4 stars
368
3 stars
217
2 stars
84
1 star
182
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold, stale, or improperly prepared items.
Customer Service
Service quality varied significantly, with numerous complaints about rude staff and poor communication, while some praised friendly and helpful employees.
Cleanliness
The restaurant was noted as clean and well-maintained by some customers, but others reported a dirty environment and unprofessional behavior from staff.
Order Accuracy
Several reviews highlighted problems with incorrect orders and missing items, leading to frustration among customers.
Speed of Service
Customers experienced inconsistent service speed, with some praising quick service while others faced long waits and disorganization.
- HHHutch Hutchinson3 days ago1.0I have a fairly strict diet due to my health. I'm only afforded limited 'cheat days'... On this particular cheat-day, I decided a Wendy's burger combo would hit the spot!... I did an online/mobile order for drive thru pick up... I ordered a Big Dave double combo, no pickles & no ice in the drink.... I get back home to enjoy my 'cheat day' meal... I noticed my drink is full of ice. No biggie... I pull out the fries and they're old, heat-lamp dehydrated, and eat like very stale, chewy-ish pretzel sticks or something... I pull out the burger... Peel back the bun... There was absolutely ZERO ability to distinguish ANY toppings from one another. You could not tell what was lettuce, or what was tomato, or whatever the heck else was in the conglomerative mush of so called toppings. This burger has CLEARLY been sitting HOURS on in... And I can tell someone opened this nasty crap sandwich to pull the pickles off, but they LEFT ONE. I'm sure they probably couldn't see it hiding in the midst of the rest of the mush... Geeezzzz man...How riDICulous are y'all gonna let food service get?!... Here's a very REAL way of looking at this nonsense... If someone were to show me the burger and fries I received ahead of time, and opened the bun on the burger and showed me the old nasty mushed toppings, and showed me showed me the inedible stale sticks of crap y'all called fries, then looked me straight in the eye and said, "I'll give you $15 and some change if you EAT this, right here, right now."... I would VEHEMENTLY refuse, saying, "HECK NAW!!!... I AM NOT about to eat that crap! Are you crazy?!"... And here I am paying $15+ for some nasty, disgusting, nastiness that you LITERALLY couldn't PAY ME to eat... Let THAT sink in... It's a pathetic shame... I'm going to have to rethink my cheat days... When I think about 'cheat days' I never consider BEING cheated... DO BETTER!!!
- KWKerry WalkerJan 5, 20265.0Woooooorrrrrrd 😁 yummy 😋
- TTtiedyeknightJan 2, 20265.0Asia is awesome! I wasn’t able to add extra lettuce on my mobile order, and she was so eager to make sure that my order was perfect. I love the team here in Cartersville, GA. Happy New Year Wendy’s!
- JRJ. R.Dec 18, 20252.0My order was cold, no silverware for the baconator fries...
- CPCathy PolkNov 28, 20251.0I got home after ordering a baked potato thought the drive thru and it looks like it has been eaten already. Horrible !!!
Frequently Asked Questions About Wendy's
Is Highway 20 S.E. Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the regular drive-thru hours for this Wendy's location?
Drive-thru hours are from 6:30 AM to 11:00 PM Monday through Thursday, 6:30 AM to midnight on Friday and Saturday, and 7:00 AM to 11:00 PM on Sunday.
Does this Wendy's serve breakfast and at what address is it located?
Yes, breakfast is served at this Wendy's located at 5640 Highway 20 S. E., Cartersville, GA 30121.
How can I order Wendy's food for delivery or takeout from this location?
You can order delivery or takeout using the Wendy's app or online at order.wendys.com by selecting the Cartersville location.
What payment methods are accepted at the Wendy's on Highway 20 S.E.?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy’s menu items?
Nutrition and allergen information is available on the Wendy’s menu website, mobile app, and in-restaurant upon request.
How can I contact this Wendy's for questions or feedback?
You can call the location directly at (770) 382-1158 or reach out via their Customer Care team through the Wendy's Contact page or Customer Satisfaction Survey online.
Is there a drive-thru option available at this Wendy’s?
Yes, this Wendy's provides a drive-thru service during its operating hours.
What nearby hotels can visitors to this Wendy’s consider for accommodation?
Nearby hotels include Americas Best Value Inn, Econo Lodge Cartersville-Emerson Lake Point, Red Roof Inn, Comfort Inn & Suites Cartersville - Emerson Lake Point, Country Inn & Suites, Super 8 by Wyndham Cartersville, and Motel 6.
What local attractions or outdoor locations are near this Wendy’s?
Allatoona Lake, a popular spot for outdoor activities, is near this Wendy's in Cartersville.
Which other fast food or burger restaurants are located near this Wendy’s?
Nearby fast food and burger options include another Wendy's, McDonald's, and Arby's.