Food Quality
Many customers reported issues with food freshness and incorrect orders, including missing ingredients and items that did not match their expectations.
Service Speed
Customers frequently mentioned slow service, particularly in the drive-thru, with long wait times and delays in order fulfillment.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty bathrooms and unkempt dining areas.
Staff Friendliness
Despite the negative feedback, some customers praised the staff for their friendliness and helpfulness, particularly mentioning specific employees.
Inconsistency
There were numerous complaints about inconsistent food quality and service, with some customers experiencing good meals while others faced significant disappointments.