Dunkin'

3.9
382 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cartersville, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11 Charley Harper Dr, Cartersville, GA
30120, United States

Hours

Reviews

3.9
382 reviews
5 stars
232
4 stars
41
3 stars
29
2 stars
16
1 star
64

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and accommodating, often mentioning specific employees like Courtney and Kayla.

Service Efficiency

While many reviews highlighted quick service, some customers noted long wait times during peak hours and occasional order mix-ups.

Product Quality

Feedback on food and drink quality was mixed; while some enjoyed the coffee and donuts, others reported issues with burnt coffee and incorrect orders.

Cleanliness

Several reviews pointed out cleanliness issues, particularly with tables and high chairs, indicating a need for better maintenance.

Customer Service Issues

A number of reviews mentioned poor customer service experiences, including rude staff and mishandling of orders, leading to customer dissatisfaction.
  • FG
    Franjo George
    2 days ago
    5.0
    Best Dunkin in NW Ga! The staff is what makes this place so great. One of the best customer service centered businesses I have been to, whether you drive thru,carry out, or hang out. Clean restrooms,clean tables andvery organized. You are guarenteed a pleasureable experience.
  • NN
    Nora
    Nov 15, 2025
    1.0
    On 11/14 I was welcomed by the sweetest guy in there, Justin. He was helping me out since I needed to make a larger order. He was getting me squared away with my order, when all of a sudden the manager comes around and tells me they can’t sell me the donuts I was wanting to purchase. Her and Justin got into it because Justin was wanting to help me. He stated “it is my job to sell donuts and she can buy as many as she needs to buy, that is my job.” 👏 she asked him to clock out and leave. She proceeded with my order but was very rude about it. Upon asking for her name she said “it is none of your business”. Justin was amazing, a true worker. Thank you Justin for trying to help me out buddy. The manager is very rude, and if you aren’t either her regular people or a nice looking guy she won’t assist you with kindness.
  • WS
    Will Scott
    Nov 2, 2025
    5.0
    This location is a must stop for my wife and grandkids in the mornings on the way to school. The staff is amazing, friendly, helpful, and knowledgeable. Sometimes the line can be long but it moves quickly. Diffently give this location a try if you are in the area.
  • DG
    Drew Gaither
    Oct 22, 2025
    5.0
    I love this Dunkin’! I’m a frequent customer (nearly every day), and the staff here are always incredibly friendly and kind. They work hard to keep things efficient. Customers should keep in mind that there’s a limit to how much the store and drive-through can handle during peak hours (morning, school, and work rushes), so occasional order mix-ups are understandable when they’re juggling a thousand things at once. Overall, I’ve had a consistently positive experience here and try to come during off-peak times or use the walk-in when the drive-through is packed. I love my Charlie Harper Dunkin’!
  • CC
    Caleb Collins
    Oct 21, 2025
    5.0
    I stopped by Dunkin’ recently, and as always, they did not disappoint! The donuts were fresh, soft, and just the right kind of sweet — that classic Dunkin’ taste that feels like comfort in every bite. I tried a glazed and a chocolate frosted (for “research” purposes, of course), and both were absolutely perfect with my morning coffee. Speaking of coffee — Dunkin’ really has mastered the art of that smooth, bold flavor that wakes you up without knocking you over. And can we talk about those cups? Cute, sturdy, and just the right size to keep your drink hot but not scalding. Bonus points for being easy to hold while juggling your keys, phone, and maybe a donut or two. But honestly, what made the visit even better were the pleasantries and smiles from the crew. Courtney and Kayla went above and beyond — so friendly, upbeat, and genuinely seemed happy to see everyone walk through the door. They made my morning feel brighter before I even took my first sip. If you’re looking for good vibes, good coffee, and even better donuts — Dunkin’ (especially with Courtney and Kayla behind the counter!) is the place to be.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Cartersville, GA?

Dunkin' in Cartersville, GA is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.