Dunkin'

Reviews

• JC

  Joseph Colosi

  2 days ago
  5.0
  Great location to stop at for your morning coffee. They have great food and coffee. Courtney always does an amazing job with my order and is always really nice.
• RD

  Rachel Dunbar

  2 days ago
  5.0
  Great staff, always friendly, and remembers your order when you are someone that comes daily.
• KG

  Kristen Guyton

  3 days ago
  5.0
  Love the dunkin on 113. They know my order by heart. Such sweet ladies in the drive thru!
• HC

  Heather Crosswhite

  5 days ago
  5.0
  Them girls and guys r so nice and very kind i go each morning between 6 am to 6:30 and they always have the right vibe to start the day ..keep up the good work guys 😊
• KA

  Keeping Up With Tina Allen

  Feb 24, 2026
  1.0
  This used to be my absolute favorite Dunkin’ location. I would intentionally pass two other stores just to come here because the team was always fast, friendly, and provided exceptional customer service. Unfortunately, my experience over the last two days has been very disappointing. Yesterday, I walked into the store and was not greeted at all. No “hello,” no “we’ll be right with you,” nothing. I stood there for 3–5 minutes before anyone even acknowledged me. That was unusual for this location. Today was even more frustrating. I went through the drive-through and ordered a caramel iced coffee with creamer and sugar, plus a French vanilla swirl. When I received my drink, it was incorrect — it tasted like a plain iced coffee with one French vanilla swirl and was not made as ordered. When I let the employee know, instead of politely offering to fix it, she insisted that they had made exactly what I ordered and began going back and forth with me. The tone was unnecessarily argumentative. A simple “I’m sorry about that, pull forward and we’ll fix it” would have resolved the situation immediately. The manager, Megan, came to the window and explained that they didn’t understand what I was saying. However, even after I expressed that the issue wasn’t just the misunderstanding but the rude response, there was still no apology. They did remake the drink, but the interaction left a bad impression. Additionally, my original drink was taken back through the drive-through window, which raised concerns about cross-contamination and food safety practices. I’m not sure what has changed at this location — whether it’s management, staff, or overall training — but the level of customer service has noticeably declined. I truly hope they address these issues, because this used to be one of the best Dunkin’ locations in the area.

Frequently Asked Questions About Dunkin'