Dairy Queen Grill & Chill

3.4
640 reviews
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Business Details

919 Joe Frank Harris Pkwy SE, Cartersville, GA
30120-2130, United States
(770) 382-5806
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
919 Joe Frank Harris Pkwy SE, Cartersville, GA
30120-2130, United States

Hours

Reviews

3.4
640 reviews
5 stars
226
4 stars
140
3 stars
94
2 stars
48
1 star
132

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty dining areas and restrooms.

Customer Service

Feedback highlighted poor customer service, including dismissive staff and incorrect orders.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about incorrect or poorly prepared items.

Operational Issues

Customers frequently noted discrepancies in operating hours and refusal to accept digital coupons.
  • AD
    Alejandro Delgado
    6 days ago
    2.0
    Its 8:50pm and they say they are closed. So you guys don't want to work or you have not updated your profile.. please make sure that you schedule its updated because it says you close at 9:30 PM
  • VM
    Vikki McCorkle
    Jan 5, 2026
    2.0
    Why is this place (Cartersville) so consistently sorry!?!? And if you bring it to their attention they will tell you that you are WRONG! I mean how hard is it to make a blizzard?!?! Calhoun and Canton can do it just fine!
  • RE
    Robby Eversole
    Dec 30, 2025
    1.0
    The absolute worst store I have EVER been in. Wait staff was too preoccupied on their cell phones to clean this RATCHET and NASTY store. The girl running the register was SITTING ON THE COUNTER... And this store doesn't accept the digital coupons/app deals... We were refused the ability to use FOR THE FIRST TIME EVER... My wife just pulled her app up and DQ app sent her a message saying, "you've rocked up the points this year- over 11K points" We do a lot of DQ because our kids love it.. But this Cartersville store is a DUMP and don't participate in coupons that the app says they do- we even made sure we had the correct location chosen. Will NOT be back and DO NOT recommend...They need to close- keep clean and re train!
  • JS
    James Stansell
    Dec 28, 2025
    5.0
    This place is awesome
  • TM
    Tammy Murphy
    Dec 7, 2025
    1.0
    I have never had such a horrible experience at a DQ! How can you mess up a blizzard!?!? Sour bad fruits, gross brownies and green food coloring floating on top. It made both me and my husband sick. Did not see a grade sign posted at drive thru or we would have said no thanks. It's nasty inside, I did get a refund.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill in Cartersville, GA?

The restaurant is open Monday through Thursday from 11:00 AM to 9:30 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 12:00 PM to 9:30 PM.