Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.4
655 reviews
5 stars
229
4 stars
140
3 stars
96
2 stars
50
1 star
140
KC
Katherine Comerford
3 days ago
1.0
You would think with all the negative feedback management/corporate would do something about this establishment.
I went here back in December with a friend that had never had DQ before. To say we were both highly disappointed would be an understatement. The service was awful and they were out of pretty much everything - even the "featured" Blizzards on the menu they said they didn't serve. We basically ended up asking, "What DO you have?" because everything we ordered they were out of. Also, this location has no chocolate ice cream not used the Dairy Queen app. To top it off, the boys working were had an awful attitude, and I'm one to brag on southern hospitality, as I'm a Georgia native but my friend was visiting from Utah. Definitely didn't showcase that at this location. Awful experience. Pretty sure she's written off DQ forever.
I go back a couple months later per the request of my mother (whom I warned about my prior experience). We ordered two Blizzards and a milkshake. They fulfilled several orders after ours and after waiting a good twenty or so minutes we asked about our order. They said they have to make it still. False. Turns out they had everything sitting in the freezer for who knows how long while we just stood in the lobby area and waited. There was only one order in front of us and it took about thirty minutes just for us to get ice cream. 0 for 2 and will not return.
BV
Bill Van
Feb 26, 2026
1.0
Google says you close at 9:30. The signs outside said you were open. Yet, I pulled up to the drive-through and you told me you were closed. So what is it? When do you close? Asking for a friend.
SW
Samuel West
Feb 20, 2026
5.0
My food is always hot and fresh and I get it pretty quick on my lunch break. The lady and guy that owns it are real nice people, this is a nice spot to eat in the area.
JD
j D
Feb 19, 2026
1.0
Got in line at the drive through at 8:40. Took 18 minutes with 6 cars in front of me. Got to the order speaker at 8:58 and they turned off the light and said sorry we’re closed and their computer is shut down, so they couldn’t help us if they wanted. There google page says they’re open until 9:30. I hope the owner is aware. There were 4 people at the front door and 4 cars behind me. Based on the reviews, it’s hard to believe corporate DQ allows this location to remain open. It’s a real hit to their reputation. I am also sending an email to DQ corporate. What a disservice to those franchisees who work hard to make money and support the DQ brand.
JL
Jeff Lankford
Feb 3, 2026
1.0
I was ordering my food and the lady in the drive thru she is a foreigner was picking her nose did not wash her hands and proceeded to ask what did I order I then said to the lady at the front that the foreigner lady needed to wash her hands and that I did not want her to touch my food I never saw her wash her hands and I dont know if she touched my food cause they said have a seat they will bring it out well I couldn't eat cause thats disgusting and nasty I should have gotten my money back and went somewhere else cause I threw mine away please manager's make the employees wash there hands frequently and wear gloves I will not be back at this restaurant plus my food was cold
What are the operating hours of Dairy Queen Grill & Chill in Cartersville, GA?
The restaurant is open Monday through Thursday from 11:00 AM to 9:30 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 12:00 PM to 9:30 PM.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, has high chairs, outdoor seating, restrooms, and is wheelchair accessible.
Where is Dairy Queen Grill & Chill located in Cartersville?
It is located at 919 Joe Frank Harris Pkwy SE, Cartersville, GA 30120-2130.
How can I find exclusive deals for Dairy Queen Grill & Chill?
You can download the Dairy Queen app for exclusive deals at https://www.dairyqueen.com/app.
What nearby clinics are close to Dairy Queen Grill & Chill if I need medical services?
MinuteClinic at CVS, a walk-in clinic and drugstore, is nearby and convenient for medical needs.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Alisha's Kitchen, a barbecue restaurant, and King Pizzeria nearby for pizza lovers.
If I need automotive services, which nearby places can I visit?
You can visit Meineke Car Care Center, AutoZone, or Advance Auto Parts, all located near Dairy Queen Grill & Chill.
Where can I find shipping or postal services near Dairy Queen Grill & Chill?
UPS Access Point locations nearby provide courier and shipping services convenient for your needs.
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