Dairy Queen Grill & Chill

3.5
630 reviews
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Business Details

919 Joe Frank Harris Pkwy SE, Cartersville, GA
30120-2130, United States
(770) 382-5806
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
919 Joe Frank Harris Pkwy SE, Cartersville, GA
30120-2130, United States

Hours

Reviews

3.5
630 reviews
5 stars
224
4 stars
139
3 stars
94
2 stars
46
1 star
127

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported incorrect orders, rude staff, and poor service experiences, particularly during late hours.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and bathrooms, with complaints about sticky floors and dirty tables.

Inconsistent Hours

Customers expressed frustration over the restaurant closing earlier than advertised and inconsistent service availability.

Food Quality

While some enjoyed the ice cream and blizzards, many criticized the quality and freshness of the food, with reports of cold or poorly prepared items.

Staff Behavior

Several reviews noted unprofessional behavior from staff, including inappropriate language and lack of customer service.
  • SS
    Shay S
    3 days ago
    1.0
    Do yourself a favor and avoid this location entirely. The individual working the window was dismissive, refused to listen, and couldn’t even take a simple order correctly. When questioned, he became argumentative instead of providing basic customer service. From what could be seen through the window, the interior of the establishment appeared noticeably unclean—an immediate red flag for any food service business. For the same price, CoConuts downtown offers far better quality, a clean environment, and staff who actually respect their customers. The contrast is staggering. This Dairy Queen should take a hard look at its operations. Either improve dramatically or close the doors. Customers deserve better.
  • SE
    Sydney Edwards
    Nov 15, 2025
    1.0
    I ordered the new frosted sugar cookie and there was no cookie pieces, frosting,or sprinkles. If I wanted a vanilla blizzard I would have ordered that. Things are too expensive for what you order to not come out as they should.
  • PP
    Puerto Rican Peach
    Nov 11, 2025
    1.0
    This place does not honor any veterans days vouchers and acts like they don't know about it. I recommend to any veteran to never come to this particular dairy queen.
  • JE
    Jennifer Ellis
    Nov 9, 2025
    1.0
    Went to get an ice cream 9:15pm. Pull up and was told "We're closed". Sign said open and online says they close at 9:30pm. Rude employee as well. Will not go back.
  • AS
    Arib Shafi
    Oct 24, 2025
    1.0
    I went to dq to get some ice cream for me and my wife. I ordered a large cookie dough blizzard and a large Oreo blizzard with extra Oreos. The cookie dough blizzard was just a liquid and the Oreo blizzard wasn’t even mixed. I mean how hard is it to make a blizzard and then charge almost 15 bucks for crap you can get better and cheaper anywhere else. If I wanted soup I’d grab some from the store. I assume that when I go try to get a refund it’ll be just as bad. Never coming back here again
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill in Cartersville, GA?

The restaurant is open Monday through Thursday from 11:00 AM to 9:30 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 12:00 PM to 9:30 PM.