Feedback indicates inconsistent customer service, with some employees being rude and unhelpful, while others, like Kim and Justin, received praise for their exceptional service.
Food Quality
Many customers reported issues with incorrect orders, poor sandwich preparation, and inconsistent ingredient quality, leading to dissatisfaction.
Cleanliness and Atmosphere
Numerous reviews highlighted unpleasant odors and cleanliness issues within the restaurant, detracting from the dining experience.
Speed of Service
The location struggles with timely service, often failing to meet the 'freaky fast' promise, with long wait times reported for both in-store and delivery orders.
RS
Rae Stryker
2 days ago
5.0
Kim made our last visit fantastic! Wanted to shout her out. Great atmosphere, friendly service and the food was on point!
LH
Luke Hernandez
Jan 3, 2026
5.0
Ms. Kim is very sweet. I don’t live close by but I would come back just for the friendly vibes
RG
RONNIE GOSSETT
Dec 29, 2025
5.0
Haven’t visited Jimmy John’s in over seven years. But after leaving Northside hospital I decided to grab some food before heading back to the city of Atlanta.
Order one of the new toasted Sicilian sandwiches.
I also added lettuce tomato and oil and vinegar, and left off the mayo and tomato sauce.
I was pleasantly surprised and very happy!
It was perfectly toasted, not too hard but with a perfect crunch and the taste was magnificent.
The staff told me that this was a limited time sandwich and I’m hoping that Jimmy John’s will be smart enough to add this to their permanent menu!
The young lady who made my sandwich must’ve put the golden touch on it because it was perfect her name was Taylor!
The staff was friendly and accommodating, and very lighthearted. It was a joy actually to stop in this place.
Nothing better when you’re hungry than finding something that absolutely hits the spot and the people are happy to serve you without any attitude whatsoever. They actually seem like they were happy to be there. And so was I.
If you live around this area I highly recommend stopping into this place in this location.
If you’re visiting someone at the hospital and you want some good food this is a great place to stop in and get something fast but also delicious!
MG
Mark Goggans
Dec 23, 2025
1.0
Ice machine always broken, snarky crew members who are eating and drinking while taking orders. Store is dirty and not up to par with other stores. Not busy and order took a long time to make. Could not be more disappointed. Save yourself the hassle and got to Jersey Mike’s.
HB
Heather Bramlett
Nov 15, 2025
2.0
This location is always out of something ice, salami, tuna etc. and then whatever you order that they do have it'll be wrong. This has been an ongoing issue for months. My kid loves to grab Jimmy John's after his soccer games and this is the only one close. We are going to start using the Jersey Mike's up the street