Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Customers frequently reported slow service, incorrect orders, and unhelpful staff, particularly in the drive-thru.
Food Quality
While many customers praised the fried chicken and biscuits, there were numerous complaints about food being served cold, incorrect items, and even raw chicken.
Staffing Problems
Several reviews highlighted chronic understaffing and poor management, leading to long wait times and a lack of customer service.
Cleanliness Concerns
Multiple customers noted unsanitary conditions, including overflowing garbage and unclean dining areas.
Inconsistent Hours
Customers expressed frustration over inconsistent operating hours, with reports of the restaurant closing early or being unexpectedly closed.
CJ
Coleman Jones
Feb 8, 2026
1.0
Disappointed with the chicken availability. Two days in a row I tried to order a a 3-piece dinner. Both times I was informed they were out of thighs.
Update: 02/08/2026
Came back for the third day in a row. This time I thought I finally got my 3-piece dinner. However, the computer AI that took my order in the drive-thru got it wrong. When I got home, I found out I was given a 3-piece TENDERS meal and NOT the 3-piece dinner (leg & two thighs) I ordered. I even asked the lady at the window to confirm I had a 3-piece dinner and she said "Yes.". Three strikes and you're OUT!
AM
Austin Mellina
Jan 1, 2026
3.0
The stupid robot could not get my order correct. Finally after going back and forth with the robot, a real human assisted me.
However, I will not be going back soley due to the cheap robot drive thru.
AC
Ash Caviness
Dec 31, 2025
1.0
We went for a small get together with my parents and my dad wanted Bojangles. This location is close to their house. I’ll be honest the food was good, no issues there. We sat inside and there was no heat! There was one small electric heated inside.
LH
Luke Helms
Dec 24, 2025
5.0
The ladies in the morning, do a phenomenal job and are super on top of it! They do a great job at keeping a relationship with me and remembering me!!! The food is always fresh and I’ve never had any complaints and I go there almost every morning! There’s only one thing and it’s not even that big of a deal but it’s why I’m here! I don’t wanna be that guy but every time I get a drink it’s like filled to the top with ice! I get it. It’s probably faster to fill it to the top with ice, but I can never finish my meal with my drink. I feel like I take a couple of sips and it’s just a full cup of ice! Other than that, literally no complaints you guys are the best only wanted to mention it because I come every day:)
DF
Dead Fan
Nov 14, 2025
5.0
The Bojangles on East Cherokee Drive has fast friendly service. Violet makes sure your order is perfect! Great place!