Wendy's

3.2
223 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4100 S Bogan Road, Buford, GA
30519, United States

Hours

Reviews

3.2
223 reviews
5 stars
82
4 stars
36
3 stars
21
2 stars
14
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unprofessional behavior from staff, leading to negative dining experiences.

Food Quality

Many reviews highlighted issues with food quality, including cold fries, overcooked burgers, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and floors.

Management Issues

There were complaints about poor management and lack of accountability for staff behavior and food quality.

Drive-Thru Efficiency

Customers experienced long wait times in the drive-thru, even when there were few cars ahead.
  • LL
    London Lynn
    Oct 25, 2025
    1.0
    Saturday, October 25, 2025 about 4:30 pm . We went through the drive-through and ordered a #1 with no onions large fries and drink. also got a junior bacon cheeseburger meal that comes with chicken nuggets, fries, and a drink. I received my order went home open the bag. It only takes me five minutes to get home from the place. Anyway, my fries were cold my Dave single was well over cooked and it had onions on it. The drink was good though. The junior bacon cheeseburger meal was missing the chicken nuggets. The fries were cold. The drink was good though. It was just overall bad service and bad food. Definitely no was not worth $24!
  • BH
    Bobby Holgate
    Oct 25, 2025
    5.0
    Best wendys in the area
  • SP
    S P
    Sep 14, 2025
    1.0
    We have been coming to this Wendy’s since we moved here and never had any issues, as we usually go through the drive-thru. My daughter really enjoys Wendy’s and eats it almost every day during the school week. On weekends, we normally eat barbecue, but due to limited time we decided to dine inside Wendy’s instead. The moment we entered, it was hot inside with no air conditioning, but we went ahead with our order. When my husband asked for barbecue sauce after we had already placed and received our order, we were told it would cost $0.50. At first, I thought it was a joke, so I went up to the counter to ask for some. I wasn’t going to use my card just to pay $0.50. An older white server was willing to provide the sauce, but one of the Hispanic employees said no. That same employee then began going back and forth with me about their new policy. I don’t have an issue with a new policy, I understand rules change, but I did have an issue with her rude attitude and the way she handled it. I told her I didn’t want to continue speaking with her because of her nasty attitude, and another Hispanic employee jumped in. Eventually, a male employee told one of them to go to the back, but the other continued arguing with me. He eventually gave me the sauce, but by that point I had already lost my appetite from how poorly I was treated. The way the employee responded mocked me as if I was too poor to pay $0.50. It was obvious she didn’t care about my point of view and just wanted to be rude. While sitting with my family waiting for them to finish eating, the same employee continued speaking to another worker and said, “Over $0.50?” clearly mocking me again. That was insulting and humiliating. As an African woman, I believe if I had been white or Black American, I would not have been treated this way. Instead, they heard my accent and chose to mock me for asking for barbecue sauce. At that point, I asked for a refund. The male employee called the manager and explained that I hadn’t touched the food and that the refund was warranted, so they gave me my money back. When I spoke with the manager, the first thing he said was that the employee was “just doing her job,” instead of acknowledging my frustration. Only after I explained that it was not about her doing her job but about her poor service. He then said he would talk with her. Still, there was no apology nor acknowledging the way I was treated, which showed me exactly why the employees feel they can treat customers this way. Poor management leads to poor employees, and this was a clear example. This was our first time dining inside at this location, and it will be our last. We’ve always had a better experience at the drive-thru, but after this, I will be taking my business elsewhere.
  • ML
    Ms. Lopez
    Sep 13, 2025
    1.0
    50 cents for 1 extra BBQ you only get 1 per meal lmao
  • CL
    Caron Livings
    Aug 25, 2025
    2.0
    Mobile order pick up inside waited 10 min while I watched my food get cold. The staff was standing around talking and laughing. 13$ for cold food and melted drinks to be told “oh sorry”. Will not be back to this location. Terrible service

Frequently Asked Questions About Wendy's

Is 4100 S Bogan Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.