Many customers praised the food for being fresh, delicious, and flavorful, although some reported issues with portion sizes and food quality on certain occasions.
Customer Service
While some reviews highlighted friendly and helpful staff, others noted poor service, rudeness, and a lack of urgency from employees.
Stock Issues
Several customers expressed frustration over the location frequently running out of popular items and toppings, especially during peak hours.
Cleanliness
The restaurant generally received positive remarks for cleanliness, although there were isolated complaints about unsanitary conditions.
Portion Sizes
A recurring theme was dissatisfaction with portion sizes, with many customers feeling that they were not receiving enough food for the price.
LJ
Lemon Jingles
4 days ago
4.0
The staff were nice and the food looked good and tasted good. Its just that they gotta stop undercooking (or overcooking ) the rice. Enjoying it and then biting on a hard piece of grain makes it unpleasant to enjoy. Not sure how the process goes behind the counter but there’s gotta be a better way to cook the rice better than whatever management is thinking of.
DS
Dani Simone
6 days ago
1.0
I ordered the spicy lamb and sweet potato bowl and am floored at the TWO small pieces of lamb. This might as well have just been a vegan bowl without the lamb. It’s weird to advertise this as being “high protein” but not adding a decent amount of protein to the bowl. I’ll be returning tomorrow for my refund and won’t be coming back to this location again. Mind you, my mom had the same experience at this location and I was willing to give them a chance anyway. Never again. The tangerine drink is also watered down and flat. They also forgot both of my sauces on the side that I ordered.
CV
claudia vazquez
Feb 16, 2026
1.0
I love cava but today a young male cashier with glasses from this location snatched money out of my hand. Excuse when discussed with manager was “stressful environment”. Im a line cook and have worked FOH and don’t take out my stress on other people. Will be making the drive to Snellvile location next time, They’re always lovely and don’t take out their issues with others.
ML
Michelle Lordi
Feb 12, 2026
2.0
The food has potential but the brown rice wasn't thoroughly cooked. There are two people in the front both preparing/serving food and handling money with the same gloves they're using to serve the food. I couldn't get a picture of the drink area but it was filthy. To my surprise a third person came out and said goodbye to their coworkers with the place clearly in disarray. This is a poorly run establishment. It was our first time here and may be the last.
RV
Ricky Valera
Feb 2, 2026
1.0
I’ve always loved CAVA Buford, but it seems like they’re under new management now and it really shows. The new GM, Zach, comes across as extremely rude, impatient, and unapproachable. From a customer’s perspective, he feels cold and dismissive, and I’ve personally witnessed him speaking to employees in a condescending and disrespectful way. It completely changes the vibe of the store and makes the experience uncomfortable.
It’s disappointing because this location used to feel welcoming, but now it feels tense every time I walk in. I hate to say it because I’ve loved this place for a long time, but I’ll be driving to other CAVA locations from now on because of how unpleasant the GM is.