Arby's

4.0
907 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4145 Hwy 20, Buford, GA
30518, United States

Hours

Reviews

4.0
907 reviews
5 stars
432
4 stars
230
3 stars
108
2 stars
45
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude or indifferent service.

Order Accuracy

Many customers expressed frustration with incorrect orders and slow service, particularly in the drive-thru.

Food Quality

While some reviews highlighted fresh and tasty food, others complained about cold or poorly prepared items.

Cleanliness

The restaurant was noted for being clean, contributing positively to some customers' experiences.

Management Praise

Several reviews specifically praised the leadership of the general manager, highlighting their positive impact on service and customer experience.
  • JH
    Jason Houston
    Dec 20, 2025
    2.0
    A blind cook could have made this better.
  • ZR
    Zachary Reyes
    Nov 12, 2025
    5.0
    This restaurant is clean, fast, and the customer service is incredible. Thank you to the manager for being extremely helpful and courteous.
  • AM
    Art Garde. GARDE LANDSCAPING LAWN MAINTENANCE
    Oct 24, 2025
    1.0
    Got our food wrong then went back few days later and still wrong food we never went back or said anything about the food
  • JJ
    Jordan
    Oct 5, 2025
    5.0
    They have the meat.
  • SC
    Steven C
    Aug 31, 2025
    1.0
    I decided to try the new Italian sandwich. When I went to pay, the car in front of me had to pull up and wait for their food, Soni could barely get to the window. After I paid, the lady wanted me to pull forward. I explained to her that no one was behind me and the car in front of me was in my way as far as pulling up. She kept insisting I pull up. I am guessing she is on a timer as to how long I wait at the window. Once the car got their food, she asked me to pull up yet again. I could only go so far as there were nushithat would have blocked the employee from delivering my food. You guys need to lighten up about pulling forward and just do a quicker job on getting my food out. After all that, the sandwich was not very good and I don't think I will order it again. I will also not return to this establishment as long as the employees are more concerned about getting the customer away from the window than customer service.