Customer service experiences vary widely, with some praising staff for being friendly and attentive, while others report rude behavior and poor service.
Food Consistency
Many customers express dissatisfaction with food quality, including issues with incorrect orders, melted ice cream, and overall poor food preparation.
Cleanliness
Several reviews mention cleanliness issues, including unpleasant odors and dirty dining areas, which detract from the overall experience.
Wait Times
Customers frequently complain about long wait times in both the drive-thru and dining areas, often exacerbated by staff inattention.
Management Issues
There are multiple reports of poor management practices, including rude behavior from managers and inconsistent service standards.
AR
Andrew Robinson
Oct 8, 2025
4.0
It was great but they gave me a side from a heat lamp seemed like but the customer service was great, great atmosphere
MH
mark hall
Sep 24, 2025
5.0
Quick service!
KN
K Nguyen
Sep 18, 2025
5.0
Staff is 10/10. Trey and Draden stood out tho and went above and beyond. We appreciate them and will def be back soon!
VT
Victoria Thomas
Sep 10, 2025
5.0
Great staff! The manager at this location is so friendly and she trains her employees well. Everyone is very polite and respectful. They are always willing to help you with any questions or requests. Highly recommend this Dairy Queen!
AB
annie b
Jul 27, 2025
1.0
Super runny blizzard. Second was supposed to be Oreo and it is peanut butter….. wasn’t attentive when we asked about it.
What are the operating hours of Dairy Queen Grill & Chill in Braselton?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location features both a drive-thru and outdoor seating for customer convenience.
Is Dairy Queen Grill & Chill in Braselton family-friendly and accessible for children?
Yes, it is family-friendly, welcomes children, and provides booster seats and high chairs for younger guests.
Can customers order food ahead of time at Dairy Queen Grill & Chill?
Yes, customers can place their orders online for pickup through the Dairy Queen website's mobile ordering service.
What amenities are available at Dairy Queen Grill & Chill Braselton location?
Amenities include free WiFi, restrooms, wheelchair accessibility, seating both indoors and outdoors, and mobile deals through their app.
Where is Dairy Queen Grill & Chill located in Braselton?
It is located at 6155 Highway 53, Braselton, GA 30517, United States.
What nearby restaurants can I visit around Dairy Queen Grill & Chill in Braselton?
Nearby restaurants include Domino's Pizza, Taco Bell, Subway, El Centinela Mexican Restaurant, Stonewall's BBQ, Popeyes Louisiana Kitchen, Zaxby's, Wendy's, and Tea Garden.
Are there any nearby services helpful for travelers or visitors near Dairy Queen Grill & Chill?
Yes, nearby services include La Quinta Inn and Suites for accommodations, PC Fresh Wash for car washing, and UPS Access Point for shipping needs.
What nearby recreation or wellness centers are close to Dairy Queen Grill & Chill in Braselton?
Close by are Art of Yoga studio for yoga and holistic wellness, OceanHair BarberShop, Oriental Massage therapy, Jenean’s Hair Lounge, and Citi nails Braselton beauty salon.