Dairy Queen Grill & Chill

4.0
616 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
6155 Highway 53, Braselton, GA
30517, United States

Hours

Reviews

4.0
616 reviews
5 stars
349
4 stars
118
3 stars
39
2 stars
39
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising staff for being friendly and attentive, while others report rude behavior and poor service.

Food Consistency

Many customers express dissatisfaction with food quality, including issues with incorrect orders, melted ice cream, and overall poor food preparation.

Cleanliness

Several reviews mention cleanliness issues, including unpleasant odors and dirty dining areas, which detract from the overall experience.

Wait Times

Customers frequently complain about long wait times in both the drive-thru and dining areas, often exacerbated by staff inattention.

Management Issues

There are multiple reports of poor management practices, including rude behavior from managers and inconsistent service standards.
  • AR
    Andrew Robinson
    Oct 8, 2025
    4.0
    It was great but they gave me a side from a heat lamp seemed like but the customer service was great, great atmosphere
  • MH
    mark hall
    Sep 24, 2025
    5.0
    Quick service!
  • KN
    K Nguyen
    Sep 18, 2025
    5.0
    Staff is 10/10. Trey and Draden stood out tho and went above and beyond. We appreciate them and will def be back soon!
  • VT
    Victoria Thomas
    Sep 10, 2025
    5.0
    Great staff! The manager at this location is so friendly and she trains her employees well. Everyone is very polite and respectful. They are always willing to help you with any questions or requests. Highly recommend this Dairy Queen!
  • AB
    annie b
    Jul 27, 2025
    1.0
    Super runny blizzard. Second was supposed to be Oreo and it is peanut butter….. wasn’t attentive when we asked about it.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Braselton offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Basket, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Braselton?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.