RP
Regena Phillips
Oct 28, 2025
😳🤯 Unacceptable Behavior from Arby’s Management in Blairsville 😡
This afternoon at the Blairsville Arby’s, I experienced something that left me shocked and disappointed. As I was getting out of my car to grab $10.42 that I was short on my bill, the man pictured — the general manager of that Arby’s — honked his horn at me.
To be clear, the entire moment took less than 60 seconds to get the change— my son already had the $10 bill in his hand, and I literally grabbed 42 cents in change from my console and shut the door. That’s when he honked at me. When I raised my arms to see what he needed, he became defensive. When I raised my arms again, he started to get out of his car, acting aggressive and confrontational.
There was defensive behavior on both of our parts in the parking lot, but things escalated when he began being disrespectful because he wanted the parking spot next to my car. that at this point was already free and clear because we were trying to walk into the restaurant. My son stated several times for him not to speak to me that way as he began to get more defensive himself. Yes, my son was also on the extreme defense — and I give him no excuses — but he’s 16 years old, and this was a grown man.
At that point, all three of us were defensive and on edge, so I stepped in to separate the situation that was clearly escalating. We came inside the restaurant to diffuse things, and I explained to the employees what had happened — that the man was still sitting in his car near mine.
From behind the employee counter, he came in and continued to cause a scene, yelling at us in front of customers.
at this point, I never raise my voice, trying to keep things calm. I asked for the general manager’s phone number. He informed me that he was the general manager and refused to provide contact information for anyone above him.
Eventually, he set an email address down on the table in the lobby — right by the entrance — and loudly told us he never wanted to see us there again, once more in front of all the customers.
What’s even more disappointing is that I had just spent $52 on a meal to sit down with my family — a meal I never even got to enjoy. Everyone at our table was so unnerved by what happened. A very kind employee later came up to apologize for her boss’s behavior, saying several times that no one should ever be treated that way in front of so many people.
No parent or child should ever be treated this way — especially by someone in a position of leadership representing a business in our community. Respect, professionalism, and basic decency should always come first.