Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1757 East West Connector in Austell is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,041 reviews
5 stars
512
4 stars
253
3 stars
104
2 stars
58
1 star
114
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty floors and unclean dining areas.
Service Quality
Service was frequently described as rude and dismissive, with several customers noting poor interactions with staff.
Food Quality
While some customers enjoyed the burgers and fries, many reported inconsistent quality, including undercooked items and soggy fries.
Pricing
Customers consistently mentioned that the prices are high, often feeling that the quality did not justify the cost.
Wait Times
Long wait times for food were a common complaint, with some customers experiencing delays even when the restaurant was not busy.
- AAAKNov 16, 20251.0The workers here are so slow. The place is dirty. I will not come back to this location ever again.
- RBRandi Bagley-GoodwinNov 11, 20254.0Would be 5 stars but two of my 3 burgers were missing toppings. Great service and the food was delicious. Would have been better if they had remembered my mushrooms and A1.
- SFShiela FranklinNov 11, 20255.0Came around lunch time. It was busy but the food was fresh. They have really good milkshakes. My only complaints is that the food is really expensive. 3 burgers, 2 fries, and 2 shakes was $70. We did wait for about 30 minutes so by then the milkshakes were done! lol
- PJPrintassia JohnsonNov 9, 20254.0The burger was great, just way too expensive for me to become a regular. I spent $18+ for a burger($10.69) and shake($6.99).. I could have sworn I heard her say $10.74, so I gave a $20.75 expecting $10.01 change, instead I got $2.01. I couldn't believe the receipt. Overall: 8/10
- MWMegan WoodsNov 1, 20251.0A few soggy fries are okay but when all of my large Cajun fries are soggy to me it just means they weren't cooked enough. I understand you guys wait until I get there to drop my fries for my order. There's no point in rushing a product and giving to me when it's not fully cooked. Basically just got a big bag of mashed potatoes. š«
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys ā a fast-casual restaurant chain named for the Murrells' five sons ā serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does the Five Guys at 1757 East West Connector in Austell accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for the Five Guys in Austell?
The Five Guys in Austell is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery and what are the delivery hours?
Yes, delivery is available daily from 11:00 AM to 9:30 PM, and you can order online via their delivery URL.
Can I order Five Guys food through a mobile app?
Yes, you can order and view the menu using the Five Guys app available on both Apple and Android devices.
What payment options are accepted at Five Guys in Austell?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does the Five Guys in Austell offer gluten-free options?
Yes, you can customize sandwiches without buns by ordering them as wraps or bowls to reduce gluten, but please be aware of cross-contamination risks.
What are some popular nearby stores I can visit before or after eating at Five Guys?
Nearby stores include Big Saving Appliances, Bath & Body Works, and T-Mobile, which offer shopping for appliances, candles, and mobile phones respectively.
Are there entertainment or hobby stores close to Five Guys in Austell?
Yes, you can visit GameStop for video games and toys, or check out OfficeMax for office supplies nearby.
If I'm at Five Guys and want to do some sports shopping, where can I go nearby?
Hibbett Sports, a nearby shoe and sporting goods store, is a convenient option for sports gear and apparel.
Is the Five Guys location in Austell family-friendly and accessible?
Yes, this location welcomes children, offers high chairs, wheelchair accessible entrance, parking, seating, and restrooms to accommodate all guests.