Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Austell, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.
Food Quality
Several customers complained about the freshness and quality of food items, including stale donuts and poorly made drinks.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the store, including dirty tables and unkempt bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and noted positive experiences at this location.
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Maya McClure
Jan 29, 2026
3.0
me and my mother decided to come here one evening just on the way home. I got a refresher and she wanted to get a hot latte. They told her that they weren't able to make hot drinks, only iced. I found this weird because I would think there would be a sign that says that. I think the employees already had been cleaning up and didn't want to dirty stuff again. Also the person at the window had an attitude. If you don't like your job , find a new one ! Definitely won't be coming to this location again.
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rosy
Jan 27, 2026
1.0
I usually have a pleasant experience but recently i have had a bad experiences with rude employees, specifically one. She speaks to you rudely and makes unnecessary comments like it bothers them that you are there trying to enjoy your drink. I don’t understand working if you hate your job that much if it bothers you that there are customers. I sat there for a while and heard her making comments about being there and about what i’d order. I wouldn’t bother coming to this place if it hires people who act like that and that can’t seem to act like an adult. They won’t make you feel welcomed 👎
SS
stayupbeat1
Jan 17, 2026
4.0
Good customer service!
JT
Jesse Taylor
Jan 17, 2026
1.0
Went to the drive thru and they told me card only payments. I went home and got my cards because I was going To use Apple Pay. I come back and now they say cash only. So frustrating.
DS
Danielle Steward
Jan 7, 2026
1.0
Customer service in the drive thru is trash. Busted 1/7 at 5:20pm