Dunkin'

3.6
368 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Austell, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3721 Tramore Pointe Pkwy, Austell, GA
30106, United States

Hours

Reviews

3.6
368 reviews
5 stars
182
4 stars
57
3 stars
23
2 stars
26
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with rude staff and long wait times being common complaints.

Food Quality

There were mixed reviews on food quality, with some praising fresh items while others reported receiving stale or incorrect orders.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, noting friendly staff and efficient service at times.

Management Issues

Multiple reviews pointed to management problems, including unprofessional behavior and lack of proper training for staff.
  • BH
    Belinda Hubbard
    6 days ago
    1.0
    No star, The person in the drive through window is very rude and dont know customer service. She is a young girl wear glasses an has a tattoo on the side of her neck. I came on 11/17/2025. Not a friendly place to eat at
  • EM
    Elizabeth Maximo
    Nov 10, 2025
    1.0
    All bad comments are so true about this place. Stopped by for the 1st time and so far has been one of the worse locations I’ve been to. Cashier doesn’t greet you and speaks so low tone. I get it you hate your job but you’re still there it’s not the customer fault……Will be contacting my bank/customer service because I was supposed to be charge around $8 as shown on my app receipt but was really charged $13 and was kinda confused since cashier didn’t provide a paper receipt either. Not sure what the cashier did but this is unacceptable. Pastries were good but definitely wasted my money on bad coffee.
  • MM
    Matt
    Nov 5, 2025
    1.0
    Customer Service here is terrible. Always a long line employees on their phone more than working. Always out of items. Worst dunkin in georgia
  • CR
    chandra reed
    Oct 13, 2025
    4.0
    I brought in my 7 year old grandson who has autism. The cashier was pleasant and patient with him as he took his order of one strawberry sprinkle donut. Thank you!!!
  • KB
    Karen Burton
    Sep 23, 2025
    5.0
    Breakfast was Fantastic. I got a hot nutritious meal....The drive thru was efficient and very quick. I was able to customize my order, with a breakfast wrap, no bacon, no chipotle, and a tall glass of water with extra ice. I come here at least once a week....sometimes twice a week. I like that they serve Breakfast all day!! It is a game changer. Their $6.00 meal is quite a Bargain. I love their Ice Coffee with it. After 3 PM they have discounted Coffee prices. It is just the "umph" I need in the Midafternoon, when I have a full schedule. Especially on Tuesdays when I have guitar class at 1 PM and NCCF Bible Study at 7:30 PM. Hallelujah!!

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Austell, GA?

Dunkin' Austell is open Monday through Saturday from 5:00 AM to 9:00 PM and Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.