Chipotle Mexican Grill

2.9
1252 reviews
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Business Details

3999 Austell Rd, Austell, GA
30106, United States
(678) 275-2701
https://locations.chipotle.com/ga/austell/3999-austell-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3501
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About

Mexican Restaurant
Chipotle Austell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3999 Austell Rd, Austell, GA
30106, United States

Hours

Reviews

2.9
1,252 reviews
5 stars
393
4 stars
169
3 stars
107
2 stars
121
1 star
462

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful.

Food Quality

Many customers reported issues with food quality, including cold, undercooked, or improperly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables, trash, and food safety concerns.

Portion Sizes

Customers frequently complained about small portion sizes and stinginess with ingredients.

Inconsistency

The location has been described as hit or miss, with varying experiences in food quality and service.
  • MB
    Michele Baumgartner
    1 day ago
    1.0
    The food had so much salt on it that it was literally unedible!
  • TJ
    Teresa Johnson
    1 day ago
    1.0
    The line girl was so evil it was scary like the haunted chipotle the guacamole tasted like spoiled beer because she wanted to add the old with the new and her bad attitude with it the chips on the counter were stale hard as a rock for a price and the guy new what he was doing as a manager and was laughing thinking serving and to sale people trash is funny I don’t think so she was still being trading and that old guy maneger gots to go along with her everyone els was fine atmosphere was lit . Thanks but No thanks And your sour apple juice is expired
  • RA
    Ryan Amburgy
    2 days ago
    5.0
    Employees were nice and fast. Food was the exact same as all the other Chipotles.
  • FU
    Faith Udom
    4 days ago
    2.0
    Whoever was making the Chimichurri around 7:47pm today need to never make it AGAIN! Messed up my whole bowl, eeeeeyuck! It don’t even have the red color it usually does such a disappointment 🙃
  • KE
    Kristen Eubanks
    Dec 21, 2025
    1.0
    My daughter went there tonight and the customer service was horrible . She said the employees were making fun of her and she felt extremely uncomfortable . Hope management works on improving the customers experience.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Austell serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill in Austell?

The restaurant is open every day from 10:45 AM to 11:00 PM.