Brand Certified
Chipotle Mexican Grill
2.9(1256 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
3999 Austell Rd, Austell, GA
30106, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(678) 275-2701
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ga/austell/3999-austell-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3501
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Austell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.9
1,256 reviews
5 stars
397
4 stars
168
3 stars
107
2 stars
122
1 star
462
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including stale chips, undercooked rice, and incorrect orders.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of attention, and unprofessional behavior.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables, trash, and even reports of pests.
Portion Sizes
Many reviews mentioned stingy portion sizes, with customers feeling shortchanged on protein and other ingredients.
Inconsistency
Frequent complaints about inconsistent food quality and service experiences, leading to frustration among repeat customers.
- DHD H1 day ago5.0Chicken rice bowl with the works they were very friendly and they gave me everything I asked for in my bowl.
- AMADRIAN MATHIS-CHAMPION2 days ago2.0The rice was not done and the con queso was watered down so it was not good. I ordered three rice bowls. I was very disappointed.
- MLMikeanthonii Lockley4 days ago1.0I would like to get corporates information. One of the managers from this location locked the door at 1054pm when I a customer pulled up and proceeded to walk to the door. This location closes at 11pm. This is not professional and shows poor customer service.
- CWCarla Williams4 days ago1.0I would always visit this location when I lived on this side of town. First let me start with the portion of food. Ridiculous, if im pay 20.00 for a bowl I should at least get a full scoop of meat. I received half a scoop. I ask for some more and gave me another half of scoop and ontop of that charged me for double meat. I have this bowl full of rice, corn, pico, but pieces of steak here and there. They pico was horrible. This is what made my visit worse I ask they guy twice did a recive my points he said yes. I got to my car and look. Oh guess what no points. I'm done with this location and I came from Fulton county.
- WHWC HayesFeb 16, 20261.0I’ve given this location several chances because it’s only about 6 minutes from my home & I really wanted it to be my go-to store. Unfortunately, each visit has been consistently disappointing. The rice is often undercooked, hard, & lacking seasoning. The meat also tends to taste bland & not properly prepared. Even the chips taste like they were fried but not seasoned with salt at all. Consistency is important, & after multiple visits I haven’t seen improvement. At this point, I would rather drive to the Mableton location, where the food quality & flavor are always reliable. I hope this store can improve because it would be much more convenient for local customers if the food met the standard Chipotle is known for…
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Austell serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill in Austell?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill Austell offer pickup and delivery services?
Yes, Chipotle Austell offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill in Austell?
You can order online via the Chipotle app or their website at https://order.chipotle.com/.
Where is Chipotle Mexican Grill located in Austell?
It is located at 3999 Austell Rd, Cobb, Austell, GA 30106, USA.
Does Chipotle Mexican Grill in Austell have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How can I contact Chipotle Mexican Grill in Austell?
You can reach them by phone at +1 678-275-2701 or email at GA.3501.Austell@chipotle.com.
What are some nearby dining options around Chipotle Mexican Grill in Austell?
Nearby restaurants include Golden Krust Caribbean Restaurant, Domino's Pizza, The Sports Grill, Moe's Southwest Grill, Okinawa Austell sushi restaurant, Panera Bread cafe, and Tasty Crab House seafood restaurant.
Are there any nearby places to get a haircut or beauty services near Chipotle in Austell?
Yes, Tankheadzcutz by Samuel Tanks, Jr., and Nubian Mane beauty salons, as well as Rio Body Wax Austell spa, are close by.
What nearby amenities can help visitors to Chipotle Austell with banking and fitness?
There are Chase and Truist ATMs nearby for banking needs, and LA Fitness gym is close for fitness enthusiasts visiting the area.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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