Chipotle Mexican Grill

Reviews

• TJ

  Theda Jenkins

  1 day ago
  2.0
  Every time I Have visited this location it gives dirty. I feel like I should give it the benefit of the doubt because it's not been there very long and maybe they are still getting settled but it's been about a year or two at this point . The trash cans were full, and the floor was dirty and slippery, and behind the food serving area look dirty. It does not look well kept or kept up . I've been here a total of three times and this will be my last visit . The gentleman serving the food on the evening that I went around 9:45 p.m. told me there was no onions in the whole entire restaurant. Every time I have a came to this restaurant they always run out of food. It never fails! They are always missing something. They did not close until 11:00. Why would you not cut up more onions for your customers. It didn't make sense. He was very adamant about it and proceeded to ask me what else I wanted with my food. Caucasian male younger, long hair pull back in a ponytail with no hair net and glasses. He also was very Kurt with customers he was not trying to appease anyone telling customers what they did not have any more of and moving on to the next person. Perhaps is location needs to adopt a new process of ordering food because you're always out of food! Whoever the manager is, or the GM or the owner needs to pay attention to your reviews on Google because they are not good! No one has had a great experience at your location. When someone orders food and they get to the register instead of giving them their total and being adamant on collecting money, ask them if they would like any other items, napkins, sauces, ingredients or condiments. They asked nothing They give you your total and that's it! Zero customer service skills in this location! The atmosphere was definitely bland and dirty the dining room area was not clean and kept up. The area where you get your forks and knives and napkins was unkept and dirty. Just not a very pleasant environment to be ordering and eating food. I wouldn't dare eat inside. No I will not return. I ordered a kids quesadilla because I found out you cannot order a regular size quesadilla inside the store You have to order it online and pick it up in the drive-thru. Which makes absolutely no sense! Also ordered a veggie bowl. The kids quesadilla consisted of cheese and a protein that's it. It was not offering to add anything I did mention I would like sour cream and salsa and he said that does not come on the quesadilla. I said I will pay for that. He did not put it on it. So I had to order a side cup of salsa, and sour cream. Just pathetic! And unfortunate! The veggie bowl was decent all of the ingredients were in it that we requested.
• CC

  Cherese Campbell

  3 days ago
  1.0
  This is one of the dirtiest chipotle I have ever been to. There was hair in the food, and rice was uncooked, service was bad.
• DM

  Dannette Mason

  Nov 12, 2025
  5.0
  I went into this Chipotle in Austell Georgia for the Veterans Day special.. the staff was moving pretty quickly.. the food was available, no line, so no waiting time.. and everything was fresh and tasty!..I will definitely return when I’m in the area!😊
• MR

  Marasha Roberts

  Nov 3, 2025
  1.0
  Worst experience I have ever had and didn't even get to order. When I walked in the door no one greeted or acknowledged me. I was standing at the counter when one of the young ladies asked me annoyed that I was even there " you Wana order something?" . ( As if I came in the store for anything else) As far as I see online it says it closes at 11. Why are we so annoyed by doing our jobs. In this economy you should be glad you have a job. Needless to say I walked out and told them they should act like they want someone in their store. But it's not their store so why should they care? Right?
• JM

  J Mary

  Oct 12, 2025
  1.0
  STINGY on their portions. Just got the PUNIEST amount in bowl then usual at this location - I asked for little more, but lady told me “sorry I can’t put anymore on it.” WILL BE GOING TO DIFFERENT LOCATIONS FROM NOW ON!!! They were nice here but that’s ridiculous and I’m sure it comes from their managers. DO BETTER CHIPOTLE - I thought the NEGATIVE BACKLASH yall received loosened u up a bit but apparently not at this location.

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