Arby's

3.8
1327 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
10175 Veterans Memorial Hwy, Austell, GA
30168, United States

Hours

Reviews

3.8
1,327 reviews
5 stars
582
4 stars
323
3 stars
166
2 stars
84
1 star
172

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed hot and fresh meals, while others received cold or poorly prepared items.

Customer Service

Customer service is inconsistent; some staff are friendly and attentive, while others are reported as rude or dismissive.

Cleanliness

Cleanliness of the restaurant is noted positively by some, but others reported dirty floors and unsanitary conditions.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders.

Speed of Service

Service speed is a common complaint, with many customers experiencing long wait times.
  • TB
    Theron Baker
    Jan 5, 2026
    1.0
    Stopped there for lunch and ordered the fish sandwich that was on promotion. Unfortunately, I receive my food and my sandwich was ice cold. The manager on duty, Miss Quinn rendered the best customer service ever. She was eager to correct the problem immediately while an employee was talking loudly from the back telling her to have me do a survey because Arby’s needed a new microwave. I mean at the end of the day why make that a me problem while your manager is trying to correct an issue. This gentleman definitely has no clue on customer service and should never be allowed in the front of the house of any restaurant.
  • NT
    Nik T
    Dec 6, 2025
    1.0
    Ordered online, went to pick up, location is out of roast beef, also here are some cold fries. First and last time I go to Arby's. I guess "We" don't "Have The Meats!". BUMS
  • CS
    Cary Stone
    Dec 5, 2025
    5.0
    Nice place clean workers where friendly and the food was made good tasted really good
  • KT
    Kelly Tyson
    Nov 26, 2025
    5.0
    This is the best Arbys in my area The managers are awesome Joel you are the best they make the best Gyros in my area I have been to the Arbys on chapel hill road what they serve does not compare to what this location serves .this location cares about having customers return that's what it's all about it takes managers caring and employees caring this location has that going on Thank you Joel,Stacy,Johnathan for actually coming to work and caring about what your customers are served . Please keep up the great customer service and quality of food you serve
  • EB
    elsigo beta
    Nov 25, 2025
    2.0
    Horrible, stopped for some lunch for 3 people, these places are really skimping on the food, cold and tasteless, the curly fries were horrible, how can they mess them up, most of the food went in the trash, so disappointed, will not return, asked for drinks with no ice, they made them with ice had to argue to get that fixed. Just not what it used to be