Wendy's

3.1
523 reviews
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Business Details

3816 Washington Rd, Augusta, GA
30907, United States
(706) 558-2070
https://locations.wendys.com/united-states/ga/augusta/3816-washington-rd
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About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Augusta, GA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Augusta, GA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3816 Washington Rd, Augusta, GA
30907, United States

Hours

Reviews

3.1
523 reviews
5 stars
171
4 stars
84
3 stars
56
2 stars
37
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Many customers reported receiving cold or incorrect food orders, with complaints about unsanitary conditions.

Management Issues

Several reviews pointed to a lack of effective management, leading to disorganized service and employee dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted that food was fresh on certain occasions.
  • JM
    Jessica McNeil
    1 day ago
    4.0
    This store is always clean. The staff always has great hospitality. Very attentive. The manager today ( 1/11/26 @ 1-2:30) while we were there was great. She addressed guests, held interviews, and served. Amazing job.
  • CM
    Crazyman McNevin
    Dec 19, 2025
    1.0
    There was a woman with extremely long hair or extensions letting them dangle in front of her while she prepared the fries. Extremely disgusting and unnerving!!!
  • AA
    Alexis
    Dec 19, 2025
    5.0
    I stopped going to the Belair location because they’re so rude, and I started coming out to this one and it’s been amazing every time. They’re so sweet, my food is always right and fresh.
  • RK
    Rocky Komal
    Dec 2, 2025
    1.0
    I would like to clarify my understanding of the situation. I spent $60 at Wendy's for my construction team's meal, and instead of being informed that a drink carrier was unavailable, I was met with a lack of greeting and a negative attitude at the drive-thru window. It appears the owner may need to address the consistently low Google ratings by implementing improved associate training, as the current level of service is unsatisfactory.
  • JW
    Jessica Williams
    Nov 26, 2025
    5.0
    By far the coolest chilliest Wendy's I've been to and I travel a lot. I first noticed the outdoor dinning area. Nice! Bonus on the entry way sink, great for employees and people who just want to wash their hands and not hold up the stall. PLUS, PLUS! LOVE LOVE LOVE IT! They need more restaurants like this. The restaurant layout is nice! Staff was amazing and my food was out quick and hot. I gave 4 stars because my lettuce was soggy. (Maybe they rinsed it too much?)
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Frequently Asked Questions About Wendy's

Is 3816 Washington Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of Wendy's at 3816 Washington Rd, Augusta, GA?

Wendy's at 3816 Washington Rd is open daily from 6:00 AM to 2:00 AM.